Your Google Support inquiryYou're currently signed in as . This email address will be recorded when you submit this form. If this isn't the account associated with your issue please switch accounts.First nameLast name *What do you need help with? *Select oneAdding a card to Android PayThere’s a charge I don’t recognizeDoesn’t work at storesSomething elseSelect the item that best describes your issueAn error that says “This card can’t be used”An error that says “Android Pay can’t be used. Google is unable to verify that your device or the software running on it is Android compatible”Take a look at your account statement. Does the description say “AdrdPy” or “GOOGNFC”? *Select oneYesNoDescribe the problem below *We recommend that you contact your credit card issuer immediately to cancel your card and open a dispute. Unfortunately Google can’t issue refunds for Android Pay. Please fill out our unrecognized charge form and we’ll look into it. We can fix in-store payment issues more quickly on the phone. If you’d like to continue with email, describe what’s happening and submit. *Please describe the issue that you need help with. *Please provide a phone number we can call to reach you. *Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.Your card issuer doesn’t yet support Android Pay. Here's a list of banks. and cards that work with Android Pay. We weren't able to confirm that the security of your device meets the requirements established by our bank partners. This often happens when a custom ROM was installed on the device, or the device has been rooted. To use Android Pay, you'll need to do a factory reset and install a standard version of the Android OS. Submit* Required fieldThanks for contacting us! A support specialist will reach out in 1-2 business days.