Fix problems with tap-to-pay transactions

Important: If you can't pay contactless, check if you've completed the following steps:

1. Check if your device supports NFC.
2. Set Google Pay as your default payment app.
3. Add a card.
4. Set a screen lock.
5. Check if your phone is certified and meets security requirements.
6. Check if your device is unlocked before payment.

Step 1: Check if your device supports NFC

1. On your Android device, open the Settings app.
2. Tap Connected devices Connection preferences NFC.
3. Tap On.
   

Step 2: Set Google as your default payment app

1. On your Android device, open the Settings app.
2. Tap Connected devices Connection preferences NFC.
3. Tap Contactless payments.
4. Select Google Wallet.

Tip: Make sure that your Google Wallet app is up to date.

Step 3: Add a card

1. Open the Google Wallet app .
2. At the bottom, tap Add to Wallet .
3. Tap Payment card.
   • Any cards that you saved to your Google Account are shown.
4. Tap New credit or debit card.
   • To add a card, use your camera or tap Enter details manually.
5. At the bottom, tap Save and continue.
6. Read the issuer terms.
7. Tap Accept.
8. If you're asked to verify your payment method, select an option from the list. Learn how to verify your payment method.

Step 4: Set a screen lock

1. Open your phone's settings app.
2. Tap Security and privacy.
   • If you can't find 'Security', you can get help on your phone manufacturer's support site.
3. Tap Device unlock Screen lock.
   • If you've already set a lock, you need to enter your PIN, pattern or password before you can select a different one.
4. Select the screen lock method that you want to use.
5. Follow the on-screen instructions.

Step 5: Check if the phone is certified and meets security requirements

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Settings.
4. To check if your device is Play Protect certified, tap About.
   • Learn more about Google Play Protect certification status.

Step 6: Unlock your device before payment

Before you can pay, you'll need to confirm that it's you using your Android screen lock. You can verify that it's you in Google Wallet with a:

• PIN
• Pattern
• Password
• Fingerprint or Class 3 biometric face unlock (if your device supports it)

Try to pay contactless again with tips

• Hold your phone closer to the payment reader for a few more seconds, then try it in a different way.
• If the payment doesn't go through, find the NFC sign on the terminal or ask a cashier for help. Your NFC antenna could be near the top or middle of your device.

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Need more help

If you still have issues or any questions, you can ask the community. You can also contact us.