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Pay in stores

Watch this video to learn how to pay with Android Pay in stores.

How to use Android Pay in stores

Where you can use Android Pay

With Android Pay, you can pay with your Android phone in stores where you see contactless terminals with either of these logos:

 

To find places near you that accept Android Pay, open the app and touch .

Note: You’ll need to turn on NFC to pay with contactless terminals. Check to see if it’s turned on in your phone’s settings app.

How to pay

You don't have to open the Android Pay app to make a purchase with your NFC phone. Just follow these steps:

  1. Wake up and unlock your phone.
  2. Hold the back of your phone against the contactless payment terminal.
  3. If prompted, choose "Credit" regardless of your type of card.
  4. For debit card transactions, you may have to enter a PIN. Use the PIN you set up with your bank.

Pay with a non-default card or account

You can make a one-time payment with a non-default card. If you want to switch cards for future purchases, you can change your default card.

To use a card other than your default card or account:

  1. Unlock your device.
  2. Open the Android Pay app.
  3. Tap the card you wish to use for the transaction.
  4. Hold the back of your phone against the contactless payment terminal.
  5. If prompted, choose "Credit" regardless of your type of card.
  6. For debit card transactions, you may have to enter a PIN. Use the PIN you set up with your bank.

How to hold your phone

When you’re ready to pay, it’s important to hold your phone the right way.

Here’s how to use tap and pay:

  1. Make sure you’re holding the back of your device against the terminal.
  2. Hold the device very close to the terminal. You may need to hold it there for a couple of seconds.
  3. Look for the green check mark to appear on your device. If the check mark isn’t appearing, follow the instructions in "Trouble using Android Pay in stores" below.
  4. Double-check with the cashier that the transaction went through. If it didn’t, follow the instructions in "Trouble using Android Pay in stores" below.

Trouble using Android Pay in stores

If you tried to use Android Pay in a store and couldn’t get it to work, find your issue below.

Device didn’t respond when you tapped

1 Wake up and unlock your phone

No need to open the Android Pay app.

2 Hold your phone a different way

Your phone NFC antenna may be at the top or bottom of your device. Try holding your phone a different way.

3 Hold your phone longer

Sometimes it takes a few seconds for the terminal to connect. Try holding your phone over the terminal until a green checkmark shows up on your phone screen.

4 Make sure Android Pay is your default payment app

To make sure Android Pay is your payment default, go to your Settings app and then NFC & Payment and then Tap and pay.

On some phones, you might need to go to your Settings app and then Tap & Pay.

5 Make sure the store accepts mobile payments

Ask the cashier if the store accepts payments from mobile apps. If they don’t, you need to use a physical card.

Device vibrated and showed a green check mark

Ask the cashier for help. Android Pay sent the payment info, but the merchant's terminal had a problem accepting your payment. Try again at a different merchant.

Terminal asks for chip & PIN card

You need to use your physical card because the merchant requires the card for all chip & PIN purchases.

Card declined

If your card is declined, contact your bank for help. To protect your info, Google’s customer service can’t see why your card was declined or other transaction info.

If you're using Paypal, you need to be in the US and use a contactless terminal that accepts Discover debit.

PC is an Android Pay expert and author of this help page. Help her improve this article by leaving feedback below.

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