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Ringtone Sync Disabled By Android Auto 0 Recommended Answers 9 Replies 10 Upvotes
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My Samsung Galaxy S8 has this great feature which allows my custom ringtones on my phone to also be played through whatever bluetooth device I am connected to. I recently bought a vehicle that supports Android Auto on the head unit. After installing the app on my phone, i noticed that I was getting some generic ringer in my vehicle instead of my ringtone. I then noticed that ANY TIME I am connected to bluetooth I am getting whatever generic ringer is on that bluetooth device. I looked in my settings under Bluetooth > Advanced and noticed that Ringtone Sync is disabled and days "not supported because android auto is installed." Please fix this!
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Hey Justin,
 
Thanks for reaching out to us. We've forwarded your issue to the rest of the team. We'll update the thread when we have more information to share. Could you also fill out the following information below? Thanks!
  • Error message: if available  
  • Are you using Android Auto on your phone screen or car’s display?
  • Car / head unit make & model: if you use Android Auto on your car display
  • Phone make & model:
  • Android OS version:
  • Android Auto app version:
  • Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play service
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This issue occurs if I have Android Auto running or not. Unless I uninstall Android Auto, I can't turn on "Ringtone Sync" in my bluetooth settings.




Error message: not supported because android auto is installed.

Are you using Android Auto on your phone screen or car’s display? Both

Car / head unit make & model: 2018 Nissan Rogue SV

Phone make & model: Samsung Galaxy S8 (SM-G950U1)

Android OS version: 9

Android Auto app version: 4.4.592344-release

Google Play services version: 17.7.85 (100408-253824076)
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This is true on my S10+ as well. After installing Android Auto the car defaults to it's own annoying ringtone. I don't use Android Auto but thought it would be smart to have in case one day I wanted to try it out. Once I tried to troubleshoot my problem and found that Android Auto conflicts with "Ringtone Sync" I immediately uninstalled Android Auto and now "Ringtone Sync" is enabled again. But guess what, car still stuck using it's own ringtone. It seems I broke something all for nothing.
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Same issue galaxy s8 on a ford, vw, and GMC vehicle. It seems the vehicle doesn't matter, it is android auto. It is to the point where I am not using android auto because of this.
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Same with my s10 phone.  Will this be fixed?
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I would love to know when this issue will be fixed. I have an Note 8 and experience the same issue as everyone else. Having everyone keep putting in their particular car and phone specs doesn't change the simple problem that because of Android Auto the ringtone doesn't sync. I personally detest my electric harpsichord colonial ringtone that I have to listen to when I get an incoming call.
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Hi all,

Same experience here...

Using latest Android Auto, installed on phone and car Opel Astra ST, with Samsung Galaxy S10e...

It's an annoying default ringtone sound... please solve this quickly!

Many thanks.
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at least you have a ringtone. Oneplus 5 OTA update 9.0.10. No ringtone on incomming calls
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I also do not have any ringtone whatsoever on incoming calls  even after uninstalling Android Auto. It shows caller on my screen in the vehicle, but doesn't ring! and.....there is a crazy voicemail message that tells callers that someone will be with them shortly!! Really messed up!!Don't know what to do as my phone carrier Verizon told me to disconnect car battery to fix!
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