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My Motorola G7 Plus will not work in my car. It says files not playable .my Samsung A5 2016 works ok 0 Recommended Answers 1 Reply 0 Upvotes
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I have obtained the correct lead from the car manufacturer, have updated the phone to the latest version.  My old Samsung A5 2016 works no problem.When phone connected Motorola G7 Plus it's just says files not playable.
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Hi Michael,
I would like to try to help you troubleshoot. Please provide the answers to the following:
  • What version of WearOS do you have on your phone?
  • What version of Android Auto do you have on your phone?
  • What brand, model, the year is your car?
  • What file type are you trying to play?
  • Is the file on your phone or on an SD memory card?
  • When you say "correct lead from the car manufacturer" please clarify more?
Let me know if you have any questions,
Kim Beasley
Product Expert for Docs, Fi, Android Auto, Pixel, and WearOS
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