Sep 11, 2020

Unable to make phone call on Android Auto after OS update to Android 11

Since Android 11 was released I am not able to make phone calls with Android Auto.  It seems like it will work, I say the contact info, Google as "calling" but it goes right back to playing music without connecting the phone call.  When I disconnect AA the phone call is then made as soon as it is disconnected.

Car / head unit make & model: 2016 Hyundai Tucson 

Phone make & model: Pixel 4XL

Android OS version: 11

AA app version: 5.5.602944-release
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Recommended Answer
Nov 6, 2020
Hi All,

Thanks for all the reports. We have prepared a fix to address this issue. A fix should roll out in the coming weeks with an Android OS update. We’re not able to share the timeline of the fix at the moment, but we’ll make an announcement when it’s ready. Please refer to the FAQ thread here.
Community Specialist Anubhav - Android Auto Team recommended this
Helpful?
Recommended Answer
Sep 22, 2020
Hi everyone,

Thanks for all the reports. We want to confirm if you have the ‘Screen saver’ setting enabled on your phone. If yes, try disabling screen saver off by following the steps below. Please let us know if disabling it fixes the problem when placing outbound calls. Thanks!

  1. Open your phone's Settings app.
  2. Tap Display > Advanced > Screen saver.
  3. While on the screen saver settings, tap When to start. If you don't see "When to start," tap More >  When to start. 
  4. Set to "Never"
Last edited Sep 28, 2020
Community Specialist Anubhav - Android Auto Team recommended this
Helpful?
All Replies (98)
Sep 17, 2020
I'm also having exactly the same issue. Using a pixel 4xl with my 2016 Skoda fabia. 

Very frustrating. Anyone managed to find a work around?
Sep 21, 2020
Same issue, OS update to Android 11 broke voice calling on Android Auto -  Pixel 3a, Pioneer 4100NEX
Recommended Answer
Sep 22, 2020
Hi everyone,

Thanks for all the reports. We want to confirm if you have the ‘Screen saver’ setting enabled on your phone. If yes, try disabling screen saver off by following the steps below. Please let us know if disabling it fixes the problem when placing outbound calls. Thanks!

  1. Open your phone's Settings app.
  2. Tap Display > Advanced > Screen saver.
  3. While on the screen saver settings, tap When to start. If you don't see "When to start," tap More >  When to start. 
  4. Set to "Never"
Last edited Sep 28, 2020
Community Specialist Anubhav - Android Auto Team recommended this
Sep 22, 2020
Same issue as above with phone calls. Waking the phone will allow call to activate on the vehicle's screen. Worked fine on my 2016 Chevrolet Cruze before recent system and app updates.
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