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5/29/19
Android auto responds with "not sure how to help with this" after any voice command I throw at it. 1 Recommended Answer 51 Replies 93 Upvotes
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Last edited 5/29/19
It works on my note 8 but not my new note 9. The only thing different is the note 9 has Knox. In Android auto, I tap the mic and say play a song, she responds with "I'm not sure how to help with this".
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5/30/19
I am having the exact same issue and no amount of searching for a resolution has helped. I've even reached out to Google and the response I got was to go this community, where it seems we still do not have answers...
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5/31/19
I'm getting the same issue when trying to text via voice commands. Sometimes it will read a message and ask, "Do you want to reply?" I'll say yes and say what my response is only to have it give me the dreaded, "I'm sorry, I don't know how to help with that."
Android auto used to work flawlessly making apple car play look weak. Now apple car play (iPhone 8) is working better than Android auto using a Pixel 3 XL!!!
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6/1/19
Same. 

Android Auto used to be excellent but over the past 12 months, the number of commands that now get "I'm sorry, I don't know how to do that" had increased. 

It's almost unusable now.
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6/1/19
I'm getting the same issue, can't answer any voice messages Google responds "I'm not sure how to help you with that"... Please do something!
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3 days
Yup. S10+ & Mazda 3 2015. Same level of buggered.

Google have really farked it up this time.
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