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Google Play starts my selection but only plays music for 5 seconds and then just stops. 1 Recommended Answer 121 Replies 538 Upvotes
When I use Android Auto (with my 2019 Subaru Crosstrek) and say "ok google, play pink", it will start to play for about 5 seconds and then it just stops/pauses. This is a new behavior, just noticed it within the last month.
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Hi everyone,
Thanks for all the feedback. Our users have shared a workaround to resolve this issue. We recommend using the workaround provided below to resolve this issue until the Google Play Music team provides updates.
Workaround for Android phones:
- Open phone Settings > Apps > Google Play Music > Advanced > Battery > tap Background restriction > if restricted, Remove restriction
- Open phone Settings > Apps > Google Play Music > Advanced > Battery optimization > select All apps from drop down menu > Google Play Music > select Don't optimize
You can also check to see if background restrictions are enabled by:
- Open Google Play Music app > check if ‘Background restrictions is on’ notification is present > tap on notification > Google Play Music > Advanced > Battery > tap Background restriction > Remove restriction
Workaround for Samsung phones:
- Open phone Settings > Apps > Google Play Music > Battery > enable Allow background activity
- Open phone Settings > Apps > Google Play Music > Battery > enable Allow app while Data saver on
If you’re still experiencing this issue on Samsung phones:
- Please remove apps from the Sleeping apps Settings: Check out Samsung’s support site for more information.
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Same issue for me. While playing my lists, music stops about 5 or 10 secons after it started playing. An error message is displayed on me screen. Only solution is restarting the phone each time.
Device: Samsung S10+ (SM-G975U )
OS version: Android 9
Car model: Kia
Android Auto version: 4.1.590944-release
Google Play Music version: 8.19.7938-1.M
Device: Samsung S10+ (SM-G975U )
OS version: Android 9
Car model: Kia
Android Auto version: 4.1.590944-release
Google Play Music version: 8.19.7938-1.M
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I have the same issue. After selecting a playlist in Google Play Music, the song plays for 5 to 10 seconds and then stops.
- Error message: None - it just stops playing after 5 to 10 seconds
- Are you using Android Auto on your phone screen or car’s display? - Car Display
- Does the issue occur outside of Android Auto app? No
- Car / head unit make & model: 2017 Lincoln MKZ
- Phone make & model: Galaxy S9 SM-G960U
- Android OS version: 9
- Android Auto app version: 4.1.590944
- Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services) 16.0.89(100408-239467275)
- Media app name & version: Google Play Music 8.19-7938-1.M
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Getting the same thing. Restart of phone does NOT fix. Really getting frustrated.
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Same for me. This has started over the past week or so - restarting phone doesn't solve the issue. Very frustrating!
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Hi everyone,
Thanks for all the feedback. Our users have shared a workaround to resolve this issue. We recommend using the workaround provided below to resolve this issue until the Google Play Music team provides updates.
Workaround for Android phones:
- Open phone Settings > Apps > Google Play Music > Advanced > Battery > tap Background restriction > if restricted, Remove restriction
- Open phone Settings > Apps > Google Play Music > Advanced > Battery optimization > select All apps from drop down menu > Google Play Music > select Don't optimize
You can also check to see if background restrictions are enabled by:
- Open Google Play Music app > check if ‘Background restrictions is on’ notification is present > tap on notification > Google Play Music > Advanced > Battery > tap Background restriction > Remove restriction
Workaround for Samsung phones:
- Open phone Settings > Apps > Google Play Music > Battery > enable Allow background activity
- Open phone Settings > Apps > Google Play Music > Battery > enable Allow app while Data saver on
If you’re still experiencing this issue on Samsung phones:
- Please remove apps from the Sleeping apps Settings: Check out Samsung’s support site for more information.
recommended this
marked this as an answer
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Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
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