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Android Auto Keeps Stopping on Razer Phone / Razer Phone 2 1 Recommended Answer 55 Replies 84 Upvotes
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It seems many users are having issues with the Razer phones and Android Auto. When the app is closed and the navigation is over, error messages saying "Android Auto Keeps Stopping" appear every time the phone is unlocked or another app is closed. Related reddit thread, razer forum thread, and someone else's post here. You can tell the other post here is a Razer phone by the green camera icon.
All Replies (55)
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Contacted Razer and went through standard reboot/reset/cache clearing support and the problem persists. Eventually Razer told me they were out of ideas and would let the developers know. I think this can be solved by Google and Razer working together.
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Hi Daniel,

Thanks for reaching out. Could you give us an estimate for when this issue began to appear? To help the rest of our team track this issue could you also please fill out the following info.
  • Error message: if available  
  • Were you able to connect to Android Auto prior to the issue?
  • Car / head unit make & model: if you use Android Auto on your car display
  • Phone make & model:
  • Android OS version:
  • Android Auto app version:
  • Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
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  • Error message: Android Auto works fine. The error message appears after Android Auto is used then closed. Once Android Auto has been used, future use of the phone (unlocking, closing an app to the home screen) overlays with the error message "Android Auto keeps stopping"
  • Were you able to connect to Android Auto prior to the issue? My old phone - a Pixel 2 - had no problems with Android Auto and my car.
  • Car / head unit make & model: I only use Bluetooth as a speaker in my car. It's not an Android Auto head unit.
  • Phone make & model: Razer Phone 2
  • Android OS version: 9 Security Patch Level Feb 5, 2019 Build Number P-MR1-RC003-RZR-190305.3110
  • Android Auto app version: 4.1.590944-release
  • Google Play services version: 16.0.89 (100408-239467275)
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Also - thanks for replying, David! I did take a full bug report. Contact me directly if you want it.
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Thanks for the info. Our team could definitely use that bug report to help troubleshoot. We'll send you an email individually with instructions on how to capture a bug report, so please reply directly to the email with your bug report. Thanks!
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Send me the instructions and I'll get you info from my phone as well.
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Hi Jeff,

Thanks for reaching out we appreciate the feedback! We will send you an individual email with the bug report instructions as well.
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Same error message here too. There's also posts on the Razer forums and over on the Razer subreddit too with other people having the exact same issue. Some people claim this error started to appear with 9.0 but I can't vouch for that as I never had any previous builds running on my device.

  • Error message: AA works fine, error message only appears after AA has been booted at least once, from then on, any phone unlocks or app switches presents the error message "Android Auto keep stopping". Force closing the app doesn't resolve the issue. The only way I've been able to stop the error is by restarting the phone. Subsequent loading of the AA app starts the cycle again.
  • Were you able to connect to Android Auto prior to the issue? Only purchased the phone this week, never tried it prior to Android Pie. Razer forums 
  • Car / head unit make & model: Doesn't make a difference, it's not the head unit that's causing issues, the error is persistent when just launching via the phone, even with no vehicle present.
  • Phone make & model: Razer Phone 2
  • Android OS version: 9. Security patch level Feb 5, 2019. Build Number P-MR1-RC003-RZR-190305.3110
  • Android Auto app version: 4.1.590944-release
  • Google Play services version: 16.0.89 (100408-239467275)
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I'm having the same issue and can provide logs or help as needed. My RP2 is very stock and I have very few apps but as a heavy auto user this is driving me nuts.
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Also have this same issue probably sent a dozen 'feedback' submissions with system logs, happy to provide more if it can make the message stop. I see it every time I visit the home screen.
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I've found a workaround. If you close the app using "Exit App" under the hamburger menu on the main page of AA, it seems to remove/reduce the number of error messages you get on your home screen. It's not the optimal solution, but it seems to clear it up for me.
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Same issue here. Exiting the app manually didn't really change anything for me. Problem started prior to the Pie upgrade.
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David,

I don't know if you're still investigating this but I have the same issue and additionally I cannot get music to play through the car interface either although the GPS audio works.

Music also works through conventional BT audio without Android Auto.
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Same problem on Razer Phone 2, it displays the "Android Auto Keeps Stopping" after I've disconnected from the car and whenever I close another app. Would you like bug reports?
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My Razer Phone 2 is from Three. I had these issues on Android 8 too.

issues:
Error message: Android Auto keeps stopping
Are you using Android Auto on your phone screen or car’s display? This crash mainly occurs on my phone display, even when I'm not using Android Auto. Sometimes even following a phone restart!
Multiple crashes in a row. Force stop doesn't help at all.
Car / head unit make & model: KIA Stonic
Phone make & model: Razer phone 2
Android OS version: Android Pie (9)
Android Auto app version: 4.1 (latest)
Google Play services version: 16.0.89

This has resulted in me missing important calls as my phone mistakingly thinks it is still connected to Bluetooth following a crash and therefore does not ring.

It also interrupts other apps.
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Can anyone help at all? I'm fed up with the constant crash notifications.
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I also have this problem. Razer Phone 2, unlocked model, running Pie. If there's anything I can do to help, let me know.
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No response from Razer or Google on this yet, and the problem persists. As of today, all the latest software updates do not fix this problem. This post has 26 upvotes which is actually VERY high for this forum. Please Razer or Google - lend a hand?
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I'm having the same problem with my razor phone 2 too. I am On Android 9, Android Auto is up to date, and I am using t mobile (not sure if that matters) I will keep an eye out on this forum for any updates on this issue.
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Same issue here on the Razer phone 2 and Android Auto on 9.0 Pie. I can provide any logs requested as well.
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Same issues on razer phone 2.

Use android auto
Disconnect from vehicle
Attempt to close ANY apps and message appears. I have repirted it at least 100 times.
its persistant so for me, force stop, reporting, etc does not stop. I have to restart my phone. Unfortunately I am in my car often and on the verge of uninstalling which will really be my loss...... Tired of seeing this message.
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I don't owe or have access to a razor phone but looking at this thread and at Reddit one I have a feeling this is to do with battery optimization and background process.
 
My suggestion is to try to turn on developer options on the phone and from there change the background process setting limit to the max allowed. Also have a look in developer settings if there is any setting which suggest background limitations. Make sure you disable battery optimization for Google play services and for Android Auto app (this will be in the battery section).
 
See if this helps in any way.
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I am getting my Pixel 2 back from warranty service (finally) tomorrow, so if a Google employee on the Android Auto team wants to borrow my RP2 for a week or two and can return it with this bug fixed, contact me. 

@Emil That was a very good thought, but an avenue we already investigated. :(
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Upping the process limit seemed to remove the error for me (with just a few tests). Removed the standard limit and allowed at most 2 processes. So far so good but will keep testing

For those testing, to enable dev mode:

Settings > about phone/device > build number (tap 7 times) > dev mode should be enabled under advanced in settings. 

Look for background process about halfway down. 

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@GgAce I tried changing my process limits and it seemed to fix the problem for now.

@emil while that doesn't fix that problem, i did noticed that the Android Auto seems to be running alot faster and smoother while plugged into my car
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GgAce any impact on your battery life?
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I actually already tried this. No such luck. I'd imagine that battery optimization would close the app, rather than crash it. I tried anyway.
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I will report back on battery life. I have not used it enough or noticed enough drianing from standard use.
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On the Razer forums, seems another "fix" was discovered:


Uninstall Android Auto, and download it again when prompted to after connecting the phone to your car (instead of going through the Play Store). I'm not sure what this changes, but since I've done this a couple of days ago, Android Auto hasn't crashed once since.
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I updated to the latest version and it still crashes.
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Uninstalled and reinstalled Android Auto. Now it doesn't work in my car at all
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The workaround from `GgAcE` worked for me. Upping background processes to two has kept me error-free for the last two trips. I will keep testing for a week to see if there's major drain to the battery. If there isn't, I will mark it solved with that.
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I used the phone pretty heavily today and noticed close to standard battery drain. I also used android auto 4 times without any errors (first time in months). I dont think this is necessarily the proper fix but certainly a good bandaid for now.
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@Daniel G 1400 - Just a small note, I've suggested to up the process limit yesterday :) but glad it helps.
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A bit of technical stuff on why upping the background process might help.
Android Auto is more then an app, it heavily uses Google Play Services and other components (services) which are not visible to the human eye but which are system level services and are expected to run all the time. Some manufacturers implement their own approach to system level processes and sometimes kill them just to potentially squeeze out 5 more minutes of battery (nothing major). Now an implementation like this can kill a process which is needed by Android Auto, leaving the app in an error state where it has no other choice then to crash... Hence the expereince of force-stop. 
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I (we) really appreciate your help. Force stopping for me wasn't even working. I would force stop, force stop would be grayed out, and it would still popup non-stop until a restart was necessary or I threw the phone across the room. Whichever came first.
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@GgAcE it is a pretty good phone if it survived that :) 

I know the feeling... I did smashed a couple of phones in my life :)
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This has also fixed my issue. Now if only someone will respond to my other question in my other thread.
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It took me several attempts but I've managed to get AA installed via the play store and talking to my car again. I had to delete the app's storage and cache and delete the Bluetooth pairing both in the car and on the phone. I started the app on the phone, set all the permissions and paired the Bluetooth anew, though I'm not sure which order finally worked. For about 7 hours I've been crash free. The proof is in the pudding. Let's see if I can make it the whole weekend.
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2 days crash free. I'm guessing there must have been some corruption somewhere.
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The latest patch did not fix it for me because it reverted the max process limit back down to "default" - I raised it back up to 2 and I am working again. Although now I am getting the same error from CHROME for some reason. Something's wonky.
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Hi everyone,

Our team has addressed this issue in the latest version of Android Auto (4.2). Please update accordingly and let us know if you are still experiencing the issue. We thank you for your patience.
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Nope, currently running 4.2.591444-release and still getting this error.
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Same as Tyler: I am running the absolute latest and still get the error until I turn on additional background processes. However, doing so causes Chrome to crash on occasion too.
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When your Chrome crashes, are you getting the same error message that the app has stopped responding as Android Auto, forcing a restart or something else? I've been running with 2 background processes enabled for about a week now and so far no issues with Chrome.
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@Damian - I get "Chrome keeps stopping" - about 2-3x per day for no predictable reason. Razer is doing something very funky with background process killing.
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Error came back after update. Fyi. So for me the most recent patch did not solve it.
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Ok me of the updates fixed mine And then the next made it start crashing again.
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Well I had enough. The razor phone was not for me. After all the issues including the constant crashing with android auto, I jumped ship (s10+). I think razer still has a ways to go despite this not being 100% a razer phone issue, they still lack some support on many other issues. 

Makes for a good mobile gaming device though and that's all I will use it for now.
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Same thing for me. Last couple weeks it crashes constantly
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Following my complete uninstall/reinstall saga I've gone almost a whole month (!) without crashes, until today we I accidentally increased the (Bluetooth) volume on my phone before disconnecting. I'm hoping it's a one off and will be cured by a restart.
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So I have a Razer 2 (new phone), trying to pair to a AVIC-8400NEX, 

Cannot connect to Bluetooth (error 14)

Cannot connect via Android Auto via USB cable (Error 14) Summary error message states that the device I am connecting to doesn't meet security requirements of Android Auto.
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I've been having this issue to but I have a Samsung Galaxy Note9.

Android version 8.1.0
Car: GMC Terrain 2019 SLT (app only seems to crash while connected to Android Auto)
Android Auto: 4.3.591854-release
Google Play Services: 17.4.55 (040400-248795830)

I'll be trying to the Dev settings for the background process limit tomorrow to see if that helps.  Worth noting, I bought the car last week and the first two days I used the app to navigate to my destination for to get a feel for it and it never crashed.  Now it crashes every few minutes on average.
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The constant crashes are back. So disappointed
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