This content is likely not relevant anymore. Try searching or browse recent questions.
Google Assistant - No Audio via Bluetooth 0 Recommended Answers 93 Replies 69 Upvotes
1 Recommended Answer
$0 Recommended Answers

I found an old topic and posted this yesterday but I can't see my post anywhere to starting again for awareness. I was asked by google support to post my issue on here. Link to video of the issue is below:

Error message: if available  

Phone make & model: Google Pixel

Android OS version: 9 March 5th Security

Android Auto app version: 4.0.590434

Google Play services version: 13.9.17-all

Google app version:

Below is the recent explaination I sent to Google support:

Hi Samuel,

Apologies for the delay but here is a video if the issue. I believe many other people are experiencing the same thing. Have spoken to colleagues etc who confirm same issue. Just to be clear, I am using the Android Auto App on my google pixel 2, connected to my car through the bluetooth audio connection and also phone capability.

The issue clearly comes to the fact that enabling the google assistant pauses the audio which in turn means the car head unit mutes audio to allow the phone call channel through (car thinks I am receiving a phone call due to the audio being paused). Unfortunately it seems the google assistant voice is routed through media audio (which has been muted due to the song being paused), instead it should be routed through the same audio channel as a phone call.

Step by step:
1. Android Auto app is playing spotify audio through bluetooth to cars head unit
2. I enable google assistant by pressing the mic button on android auto app
3. I speak my command / request
4. Google assistant starts to respond but by which time the head unit has muted the audio for music as it thinks I am receiving a phone call
5. Google assistants response is then muted until it finishes speaking
6. Spotify audio then starts playing again and car head unit un mutes audio

The google assistant needs to be routed as if it is a phone call. This way when the car head unit mutes the audio (music) I will still hear the assistants response.


All Replies (93)
Thanks for the video. I tried the process as described with my Pixel (1) and VW Golf and experience the same result - the head unit mutes while GA is responding to the voice command. Tried it with a number of media plays (Amazon Music, Spotify, TuneIn) and the result is the same. Strangely, one of my media player apps (RadioParadise) did not mute the response though.
marked this as an answer
2017 Alfa Giulia, stopped working two months ago.  Same issue.  Nav voice works ok.  Only assistant can't be heard.  Pixel 2.
Last edited 3/19/19
marked this as an answer
Same issue. Pixel 2xl, 2015 VW GTI. When connected over bluetooth, using assistant causes all audio to mute meaning you cannot hear anything. This renders text message reading/responding useless. MAJOR functionality issue.
marked this as an answer
Hey Kris, 

Thanks for your response. Looks like the old thread was locked after migrating to the new forums. Are you still experiencing this issue on the latest version of Android Auto app (version 4.1)? Could you try resetting your bluetooth settings on your car system by deleting your phone info on the bluetooth settings and re-adding your phone? Let us know if the issue persists. Thanks!
Last edited 4/3/19
marked this as an answer
Also, could everyone fill out the information below so we may better understand the experience on this issue. Thanks!
  • Error message: if available  
  • Are you using Android Auto on your phone screen or car’s display?
  • Does the issue occur outside of Android Auto app?
  • Car / head unit make & model: if you use Android Auto on your car display
  • Phone make & model:
  • Android OS version:
  • Google app version: (Settings > Apps (or Apps & notifications > App info) > Google)
marked this as an answer
Hi Paul,

Thanks for getting back to me. Yes this is still happening on the latest version. Have deleted my phone from my car system and deleted the entry for the car system from my phone and then paired again. Something to add which I noticed lately. This doesn't just happen in Android Auto, I tried using the Google Assistant from the pixel 2 home screen and the vocal response was still muted by my car head unit.


marked this as an answer
Same error
  • Error message: None 
  • Are you using Android Auto on your phone screen or car’s display? Car's display
  • Does the issue occur outside of Android Auto app? No
  • Car / head unit make & model: Seat Ibiza 2018
  • Phone make & model: Google Pixel 2 XL
  • Android OS version: Both Pie and Q (beta 1)
  • Google app version:
marked this as an answer
Hey Kris and Víctor,

The Google Assistant team is investigating the issue. We'd like to request bug reports from you to help diagnose. We'll send you an email individually with instructions on how to capture a bug report, so please reply directly to the email with your bug report. Thanks!
marked this as an answer
Hi Paul,

Sorry about the late reply.  I am still having the issue with my Pixel 2, even after the re-pair with phone and head unit.  FYI, head unit has been replaced since issue occurred and is also happening on new unit.  Here are the answers to your questions:

  • Error message: None 
  • Are you using Android Auto on your phone screen or car’s display? Phone screen
  • Does the issue occur outside of Android Auto app? No
  • Car / head unit make & model: 2017 Alfa Romeo Giulia 2.0 US Version
  • Phone make & model: Google Pixel 2
  • Android OS version: 9.0
  • Google app version:
Feel free to send my the bug report instructions too, if you still need info.  Thanks for your help!
Last edited 4/4/19
marked this as an answer
4 hr
Got the same issue in a 2019 Jetta exec line.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Unable to lock
Unable to unlock
Unable to pin
Unable to unpin
Unable to mark
Reported as off topic