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[FAQ] Android Auto not working with newer USB-C phones using USB ports on aftermarket headunits 0 Recommended Answers 0 Replies 60 Upvotes
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Last edited 4/18/19
What’s the issue?
We've found connectivity issues between newer phones using USB-C (e.g. Google’s Pixel phones) and certain car models with aftermarket headunits (e.g. Pioneer 4X00NEX, 7X00NEX, 8X00NEX) installed. The connectivity issue may arise when the headunit is installed with a USB extension cable connecting to the pre-wired USB ports separate from the headunit (e.g. in an arm rest). This USB extension configuration can cause signal integrity issues in the USB connection, which may cause compatibility issues with newer USB Type-C devices, such as the Pixel. There were discussions related to this issue on this community as well.

Recommendation
If you are using Android Auto with similar environment described above and are experiencing connectivity issues, we recommend you to use the USB port at the back of the headunit. Using the actual USB extension cable supplied with the headunit and running it into the cabin for the phone to plug in will further help the issue. Also please make sure to use a high quality USB cable to connect your phone. (Some tips and user recommendations can be found here). Please note that shorter cables generally perform better.

Why? (For those who want to learn more about the issue)
Aftermarket headunit installations sometimes use USB extension cables, which are not USB-certified or which pull the overall USB configuration (headunit - extension cable - consumer cable) out of compliance. Some phones have a higher tolerance for non-compliant USB configurations, but many of the newer USB-C devices, including the Pixel, may not support these non-compliant configurations as well.
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