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Community Specialist Paul - Android Auto Team

3/15/19

[Please read this first] How to report an issue with Android Auto and get more help 0 Recommended Answers 0 Replies 1148 Upvotes

Are you experiencing any issue with Android Auto? Find the templates fit to your issue and share with the community to get better help. You can easily find and share the app versions from Android Auto version 3.1, learn more here.

Issues with connecting to Android Auto:

If you are using Android Auto on your car display, don't forget to check out our tips for choosing a compatible USB cable first.

Error message: if available
Were you able to connect to Android Auto prior to the issue?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)

Issues with messages:

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Messaging app name & version:

Issues with Google Maps navigation:

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Does the issue occur outside of Android Auto app?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Google Maps version:

Issues with Waze for Android Auto:

Check out this article to learn how to submit debug logs to Waze team to get help:

https://support.google.com/waze/answer/7451079

Issues with listening to music or media:

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Does the issue occur outside of Android Auto app?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Media app name & version:

Issues with voice command:

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Does the issue occur outside of Android Auto app?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Google app version: (Settings > Apps (or Apps & notifications > App info) > Google)
What did you say to Google? How was it recognized by Google? (You can check https://myactivity.google.com/myactivity)

Other issues:

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)

Details

Other, Discuss Android Auto or share tips

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