Feb 24, 2023

Google Assistant doesn't work with Spotify in Android Auto

When I ask Google Assistant to play anything while connected to Android Auto, it responds with, "Playing _______ on Spotify. Sorry something went wrong. Please try opening Spotify to continue."

This behavior only presents while using Android Auto. If I'm not connected to Android Auto, it works properly (phone's speaker, headphones, Nest Mini)

I'm using a Pixel 6. I also have a Pixel 6 work phone, and it behaves the same way.

I've tried uninstalling/reinstalling Spotify, unlinking/relinking Spotify from Google Assistant, clearing cache/storage from Android Auto, clearing cache/storage from Google Assistant.

EDIT: (Added Support Info)

Error message: Assistant verbally says, "Sorry something went wrong. Please try opening Spotify to continue." There are no toast notifications or other error indicators. Songs just refuse to play via voice command.
Were you able to connect to Android Auto prior to the issue? The issue isn't connection to Android Auto. I've tried two different Pixel 6 phones in both wired and wireless configurations, and both behave the same way with Spotify and Google Assistant within Android Auto. This only occurs when connected to Android Auto.
Car / head unit make & model: 2015 Hyundai Sonata wired AA, as well as an AAWireless adapter.
Phone make & model: Pixel 6 and another Pixel 6
Android OS version: One is TQ1A.230205.001D2, the other is T2B3.230109.004
Android Auto app version: 8.8.630424 on the first, the other is 9.0.130744
Google Play services version: 23.05.14 on the first, the other is 23.06.16
Locale: US

EDIT: Feb 25, 2023 I took my work phone off of QPR2 and factory reset it. After I set it up as a new phone (didn't copy anything), I only updated Google apps and installed Spotify. Same result.

I've tested it in a Hyundai Sonata, Kia Optima, and a Mazda CX-5. All behave the same way. It works fine outside of AA.

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Last edited Feb 25, 2023

Recommended Answer

R Jay Aldueza

Feb 24, 2023

I have the Same issue 😫😫😫

Original Poster Charles Sexton marked this as an answer

Helpful?

Recommended Answer

Krishna - Android Auto Team

Community Specialist

Feb 24, 2023

Hi Charles,

Thank you for reporting the issue. Please help us with below details to investigate further.

If you are using Android Auto on your car display, don't forget to check out our tips for choosing a compatible USB cable first.

Error message: if available
Were you able to connect to Android Auto prior to the issue?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Locale:

Thanks!

Community Specialist Krishna - Android Auto Team recommended this

Helpful?

All Replies (7)

Krishna - Android Auto Team

Community Specialist

Recommended Answer

Feb 24, 2023

Hi Charles,

Thank you for reporting the issue. Please help us with below details to investigate further.

If you are using Android Auto on your car display, don't forget to check out our tips for choosing a compatible USB cable first.

Error message: if available
Were you able to connect to Android Auto prior to the issue?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Locale:

Thanks!

Community Specialist Krishna - Android Auto Team recommended this

Charles Sexton

Original Poster

Feb 24, 2023

Error message: Assistant verbally says, "Sorry something went wrong. Please try opening Spotify to continue." There are no toast notifications or other error indicators. Songs just refuse to play via voice command.
Were you able to connect to Android Auto prior to the issue? The issue isn't connection to Android Auto. I've tried two different Pixel 6 phones in both wired and wireless configurations, and both behave the same way with Spotify and Google Assistant within Android Auto. This only occurs when connected to Android Auto.
Car / head unit make & model: 2015 Hyundai Sonata wired AA, as well as an AAWireless adapter.
Phone make & model: Pixel 6 and another Pixel 6
Android OS version: One is TQ1A.230205.001D2, the other is T2B3.230109.004
Android Auto app version: 8.8.630424 on the first, the other is 9.0.130744
Google Play services version: 23.05.14 on the first, the other is 23.06.16
Locale: US

R Jay Aldueza

Recommended Answer

Feb 24, 2023

I have the Same issue 😫😫😫

Original Poster Charles Sexton marked this as an answer

User 1182193585193478903

Feb 24, 2023

I have the same issue Galaxy S22 was fine until 5.1 or the new auto android. 2031 kia picanto

Last edited Feb 24, 2023

R Jay Aldueza

Feb 26, 2023

Same Issue... After i Updated to ONE UI 5.1.. Please Help..

Last edited Feb 26, 2023

Leo Drogaris

Feb 26, 2023

I have the same issue.

Error message: Assistant verbally says, "Sorry something went wrong. Please try opening Spotify to continue."
Were you able to connect to Android Auto prior to the issue? This only occurs when connected to Android Auto. Works fine when on Bluetooth
Car / head unit make & model: 2020 Honda Passport Touring
Phone make & model: Pixel 7
Android OS version: Android 13
Android Auto app version: 8.8.630424
Google Play services version: 23.05.14
Locale: US

Robert Dowling 7430

Feb 27, 2023

Same here Pixel 6

Spotify works outside Android Auto

It seems to have happened on the last Spotify update

User 1639096689916052547

Feb 27, 2023

I have the same issue

Error message: Assistant verbally says, "Sorry something went wrong. Please try opening Spotify to continue." There are no toast notifications or other error indicators. Songs just refuse to play via voice command.

Were you able to connect to Android Auto prior to the issue? The issue isn't connection to Android Auto. I've tried with cable and phone projection. This only occurs when connected to Android Auto.

Car / head unit make & model: 2022 Hyundai i30

Phone make & model: Samsung s23+

Android OS version: 13

Android Auto app version:

Packages:

Maps: 11.68.0700

Teams: 1416/1.0.0.2023022801

YouTube Music: 5.45.52

Spotify: 8.8.12.545

Messages: 14.1.20.14

Skype: 8.94.0.426

Google Play services: 23.05.14 (190400-509319212)

Messages: messages.android_20230214_01_RC00.phone_samsung_openbeta_dynamic

VLC: 3.5.3

Google: 14.8.9.26.arm64

Audiobooks: 1.15.8

Android Auto: 8.8.630424-release

Pocket Casts: 7.32

Pulse SMS: 5.6.4.2880

Apple Music: 4.0.0

Messenger: 397.0.0.20.81

Google Play Books: 2023.2.6.0.1

HERE WeGo: 4.7.150

WhatsApp: 2.23.3.77

Google Play Store: 34.5.10-21 [0] [PR] 508814926

Plex: 9.2.0.32520

Waze: 4.81.0.4

Audible: 3.42.0

SmartThings: 1.7.97.22

Permissions:

phone: on

contacts: on

location: on

sms: on

microphone: on

calendar: off

call_log: on

nearby_devices: on

Locale: au

Emmanuel González 9619

Feb 27, 2023

Same issue

When I ask voice assistant in my Android Auto to play an specific song or artist on spotify, the assistant reply "Something went grown, try opening Spotify to continue" and doesnt change the song.

I already reinstall, clear cache, clear data and reconnect both Spotify and Android Auto.

Error message: Something went grown, try opening Spotify app to continue.

Are you using Android Auto on your phone screen or car´s display? Car’s display.

Does the issue occur outside of Android Auto App? No

Car/ head unit make & model: Kia Rio EX 2023

Phone make & model: Samsung-A70

Android OS Version: 11

Google Play Services Version: 23.05.14 (150400-509319212)

Media app name & version: Spotify Ver. 8.8.12.545

Anders Hoeg

Feb 28, 2023

Same issue here.
Info:

Phone:

OnePlus 9 Pro

OxygenOS 13.0 LE2123_11_F.74

Spotify:

Premium

Version 8.8.23.545

Android Auto:

Version 9.0.630813-release

Volkswagen Passat 2017

Steps tried:

Phone:

* Rebooted

* Can't do any updates since it is on the latest version

Spotify:

* Signed out/in again

* Cleared data/cache

* Make sure any battery optimization is turned off

* Downgraded app to version: 8.8.6.472

Android Auto:

* Cleared data/cache

* Removed car

* Tried another car (Volkswagen ID3)

* Tried another phone to verify it hasn't anything to do with the car itself
* Changed cable

I did try an older OnePlus 6 (that hasn't been updated for a about a year) and that worked, so the cabe works for sure.

R Jay Aldueza

Feb 28, 2023

I Solved it !! yesterday i Updated a

Google LLC on playstore.. and its working now again..

Shariq - The Android Auto team

Community Specialist

Feb 28, 2023

Hi everyone,

Thank you for sharing the details. We’ve forwarded this issue to the concerned team and will share more updates when available. Thanks!

The Android Auto team