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No audio on phone calls
Recently I have started having an issue where callers cant hear me and I cant hear them even though the call is connected. Sometimes if it is safe to do so I can swap to loud speaker and back to Bluetooth and that will sometimes fix it. Also the issue seems to be intermittent and it will work for a couple of calls then stop again.
I have removed device from the car (vauxhall insignia) and on the phone and reconnected but the problem persists. If I dont use Android Auto and just use the car's inbuilt phone app I have no issues.
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Hi everyone,
Thanks for all the feedback.
For Ford car owners with this issue, the Ford team is aware of the issue and they are currently investigating. In the meantime, please use the workaround below to resolve the issue.
- Connect your phone to Bluetooth
- On the Sync screen
- Select the Settings tab
- Select Phone
- Select Set Phone Ringtone
- Select Use Phone Ringtone
- Connect to Android Auto
Note: The Phone settings menu cannot be accessed while connected to Android Auto, the phone needs to be connected to Bluetooth in order to perform these changes. Thanks!
For non-Ford cars, if you still experience this issue, please open a new thread and provide more information following this.
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Hi JC123,
Thanks for reaching out. Please check out this FAQ thread and let us know if the issue persists. Thanks!
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I have tried all of these. I am running Android 10 and the latest play store versions of all apps. The USB cable is the original one with my phone.
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Having almost identical issue with my pixel 3 that was running Android 9. Wasn't happening a month ago. Now happens almost every 10 minutes of a call.
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I am having the same issue and it's getting worse. I've spent tons of money on no less than 5 high quality USB cables and still no fix. So frustrating.
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I too have a Samsung Note 20 5G Ultra and I am using with Android auto. There is no sound through the Bluetooth unit in the car. Has anyone found a fix yet? I don't see things listed anywhere.
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