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Phone is not responding!!.
2
So I will be connected and then after 30 seconds till many minutes later will get this notification.  I need help. I have a Samsung Note 9 and am driving a 2019 Kia Rio, which I just brought.
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Hi Christopher,
 
Thanks for reaching out. Please try clearing cache and data as below. We recommend to use high quality 3.0 above USB cables. If the issue persists, try to factory reset head unit. Thanks!
 
Clear Cache and Data
Open phone Settings > Apps & notifications > Android Auto > Storage > Clear cache and clear data
Open phone Settings > Apps & notifications > Google Play services > Storage > Clear cache and clear data
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How do I do the factory reset?
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Hi Christopher,
 
You might find this information from your car Owner's Manual. Thanks!
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@Mimi:
 
I was getting the same error with my Google Pixel 2 on a Hyundai Kona Electric head unit. I bought a 3.1ft USB-C to USB-A cable from Google on July 1 ($29 with shipping) and it fixed the problem for about 6 weeks, after which I started getting the error again. Per Google's suggestion, I ordered the same cable again from Google (another $29), but the problem persists. I just went back and read the fine print on the product page for this order and it states "Built to USB 2.0 specifications". I see no Google cable for sale that claims to be USB 3.0-ready.

So are you telling me that Google's $29 cable does not fully support their software on their devices?
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