Jun 10, 2021

Maps stuck on "loading route" in Android Auto.

Google maps stuck at "loading route" for any location I choose. This is through Android Auto in my Chevrolet Impala (2018) Chevy MyLink. Using a Google pixel 5 with the latest updates as of this date.


Steps I've attempted to resolve issue:

Restart vehicle
Unplug phone and plugged it back in
Closed out android auto and reopened app
Restart phone
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Last edited Jun 10, 2021
Recommended Answer
Jun 14, 2021
Hi,
 
Thanks for reporting this issue. We've forwarded your issue to the rest of the team. We'll reach out to you if we need more information. 
 
Thanks!
Community Specialist Akash - Android Auto Team recommended this
Helpful?
Recommended Answer
Jun 19, 2021
Hi everyone, 
 
Thanks for your reports. Our team would like to further investigate the issue. We have sent out individual emails to a few of you who have reported this issue recently. Please check your inbox for more information. It would be great if you could send us a bug report from your phone. Bug reports will help our engineers understand what's going on and to diagnose the root cause of the issue. Please fill in the information below and attach your bug reports directly to the email.
 
Community Specialist Akash - Android Auto Team recommended this
Helpful?
All Replies (50)
Jun 19, 2021
I have the same issue. Samsung galaxy s21 plus.
As soon as I start navigation with maps in Android auto, maps reboots itself and sometimes shut down
Jun 19, 2021
I cleared cache on my Samsung Galaxy 9 phone for the Google Maps and Android Auto apps. Then it worked twice.
Recommended Answer
Jun 19, 2021
Hi everyone, 
 
Thanks for your reports. Our team would like to further investigate the issue. We have sent out individual emails to a few of you who have reported this issue recently. Please check your inbox for more information. It would be great if you could send us a bug report from your phone. Bug reports will help our engineers understand what's going on and to diagnose the root cause of the issue. Please fill in the information below and attach your bug reports directly to the email.
 
Community Specialist Akash - Android Auto Team recommended this
Jun 19, 2021
I cant help with bug report. My Phone is Company restricted, and enabling of dev mode is locked.
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