/androidauto/community?hl=en
/androidauto/community?hl=en
1/13/19
Original Poster
Davor Val Vega

AA randomly crashing on Nissan Leaf 2018

Dear Android Auto Team,

I hope you are well.

I own a VW Passat 2015 with 0 AA issues.
I just bought a new Nissan Leaf 2018 and as many before me I have issues with AA crashing randomly in intervals up to 15min. I own OnePlus 6T with latest Android Pie. I thoroughly researched this topic and fiddled many configurations to get it to stop crashing. I bought few cables from different companies, all work with VW and all are crashing on Nissan.
Let me know if I can help somehow to debug this issue.

Thanks.
Community content may not be verified or up-to-date. Learn more.
All Replies (19)
Emil Borconi Szedressy
1/13/19
Emil Borconi Szedressy
Hi there.

By crashing do you mean that it's disconnected or it freeze up and stop responding?
Also can you please check that your car's firmware is up to date?
1/14/19
Original Poster
Davor Val Vega
Hi Emil,

Thanks for responding so quickly! I hope you're having a nice day.

By crashing I mean both freezing up and crashing (there is a descriptive error message on vehicle navigation system - something in the words like "Android Auto crashed unexpectedly read more here <link>"). Sometimes when it crashes Android Auto lockscreen stays on the phone while on car dash AA is dead.
Last week I insisted with Nissan service that they upgrade cars firmware and they said they did. This week they will also bring there some additional experts to check if the port is malfunctioning (I will report how it goes) even though the car is brand new. 
I am also running latest AA on the phone - and I tried also with older versions.
Emil Borconi Szedressy
1/14/19
Emil Borconi Szedressy
Hi Davor.

Thanks for clarifying, yes a faulty port can cause problems. Let's see what the expert says and take it from there, once you have the verdict can you please feel in below details, assuming the problem is not from the port:

Issues with connecting to Android Auto:

If you are using Android Auto on your car display, don't forget to check out our tips for choosing a compatible USB cable first.

  • Error message: if available  

  • Car / head unit make & model: if you use Android Auto on your car display

  • Phone make & model:

  • Android OS version:

  • Android Auto app version:

  • Google Play services version:

1/25/19
Original Poster
Davor Val Vega
Hi Emil,

I hope you are well.

So, Nissan replaced the usb port, but that didn't help.
Below are the details you asked me to get them.
I tried few additional cables but they are all the same - all work on my other car.

Error message: no error message, just that general note that it crashed unexpectedly (message on car navigation system)

Car / head unit make & model: Nissan Leaf 2018, head unit id: 1082-01002502 

Phone make & model: OnePlus 6T

Android OS version: 9

Android Auto app version: 3.9.585054

Google Play services version: 14.7.99 (100400-223214910)

I really would love to use Android Auto in this car.

Thank you for your help,
Davor
Emil Borconi Szedressy
1/30/19
Emil Borconi Szedressy
Hi Davor.

I suggest that you don't post those publicly they contain personal information!

Now I will like to highlight that I'm not working for Google, I'm just a user myself but I'm also a dev so I took a look in the bug reports. 

First one see here:

01-29 16:35:42.418 10264 23565 23565 D GH.ProjectionWindowCB: Host focus already matches window focus: true
01-29 16:35:42.426  root 23565 23565 W RenderThread: type=1400 audit(0.0:2284004): avc: denied { read } for name="u:object_r:vendor_default_prop:s0" dev="tmpfs" ino=22588 scontext=u:r:untrusted_app:s0:c8,c257,c512,c768 tcontext=u:object_r:vendor_default_prop:s0 tclass=file permissive=0
01-29 16:35:42.438 10264 23565 23889 E libc    : Access denied finding property "vendor.debug.egl.swapinterval"
01-29 16:35:42.536  root 23565 23565 W RenderThread: type=1400 audit(0.0:2284005): avc: denied { read } for name="u:object_r:vendor_default_prop:s0" dev="tmpfs" ino=22588 scontext=u:r:untrusted_app:s0:c8,c257,c512,c768 tcontext=u:object_r:vendor_default_prop:s0 tclass=file permissive=0
01-29 16:35:42.541  1000   901  1402 V UsbDeviceManager: USB UEVENT: {SUBSYSTEM=android_usb, SEQNUM=1755408, ACTION=change, USB_STATE=DISCONNECTED, DEVPATH=/devices/virtual/android_usb/android0}
01-29 16:35:42.548 10022 23343 23395 D CAR.GAL.GAL: IO exception

The as marked with bold you can see that the system receives a USB disconnection notification (this means hardware sent this to the system) and with italic you can immediately see that it cause an IO (Input/Output exception) in CAR.GAL logs after that will just carry on about exception and how AA is closing all the channels etc.

01-30 06:52:39.784  1000   707  1449 E android.hardware.usb@1.0-service: uevent received SUBSYSTEM=dual_role_usb
01-30 06:52:39.787  1000   707  1449 I android.hardware.usb@1.0-service: otg_default
01-30 06:52:39.790  1000   901  1402 V UsbDeviceManager: USB UEVENT: {SUBSYSTEM=android_usb, SEQNUM=1821496, ACTION=change, USB_STATE=DISCONNECTED, DEVPATH=/devices/virtual/android_usb/android0}
01-30 06:52:39.791 10022  8636  9792 D CAR.GAL.GAL: IO exception

Same in the second log as well...


So from looking at the phone logs the problem does seems to be a connectivity one.
Now of course there is a remote chance that the error actually happens on the car side where the receiver part crashes and causes the USB to reset on the host which in consequence will trigger the USB disconnection on the phone, but that is much much harder to analyse.
Did they check that the firmware is up to date on the unit? Even a new unit could have an outdated firmware, with up to date firmware you should be sure that the connection reset is not caused by the software on the car.
1/30/19
Original Poster
Davor Val Vega
Thank you for pointing out that bug logs contain sensitive information. I removed them. If anyone from dev team would have time to look at them I will gladly send them directly. Yes, they updated the firmware. It didn't change anything unfortunately. It is a shame that Nissan has so badly implemented this. I asked around and many people has same issues - with different phones.
2/22/19
Original Poster
Davor Val Vega
Nissan is still looking into my issue. I would really appreciate any response from developers. Please let me know if I can send my logs somewhere. Thanks!
Neil Mahalanobis
3/4/19
Neil Mahalanobis
Same issue. Tried different cables (now using Anker Usb-c to Usb-a) and many different phones. I noticed that the crashes occur most often when I am using Spotify and Waze or Google Maps at the same time. I think it is software related because it didn't happen when I first got the car (in May 2018). Then after one of the Android Auto updates I have seen the crashing and also the Google Assistant "What's the message" bug where it can hear itself on the microphone.
3/12/19
Original Poster
Davor Val Vega
Dear Android Auto Team,

I am capturing bug logs on weekly basis. Things are still not better after latest AA update and latest Oxygen update.
I tried playing with dev options like forcing 720p etc., uninstalling google maps completely, changed cables again (all work on my other VW car with AA).
I've heard from Nissan service that they are still querying Nissan Europe for a fix, but there seem to be none. They also confirmed that my car is on latest available version.
I did a complete reset of the infotainment system but that unfortunately didn't help.
I did an extensive research on the web, and issue is fragmented on different forums. There seems to be no setting that would cure the issue.
David - Android Auto Team
3/13/19
David - Android Auto Team

Hey Davor,


Thanks for providing such detailed feedback. At any point did you experience a connection issue where the head unit screen turned grey while developer mode was on? Are your connectivity issues only  experienced with AA or do they appear elsewhere such as when connecting to a PC?

If possible, could you send us any available bug reports that you have captured. We'll follow up with an email, please reply directly with your bug report if available. Thanks!


8 MORE
3/23/19
Original Poster
Davor Val Vega
I actually bought two cables as I needed them anyway. It is exactly the same as you posted above, I believe Anker has the same spec. I am also Google App beta tester, so I guess this is the reason for not having the issue you mentioned. As you can read above, devs are aware of the issue and I am 100% sure that they will solve it. It is just a matter of time.
Were these replies helpful?
How can we improve them?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.