Before you check for these issues, make sure you have an Android phone running Android 6.0 (Marshmallow) and up, with a data plan. For best performance, we recommend the latest version of Android. Check your OS version.
Not all USB cables will work with all cars. If you're having trouble connecting to Android Auto try using a high-quality USB cable.
Here are some tips to finding the best USB cable for Android Auto:
- Use a cable that's under 6ft long and avoid using cable extensions.
- Make sure your cable has the USB icon .
- If Android Auto used to work properly and no longer does, replacing your USB cable will likely fix this.
In your car, try these troubleshooting tips:
- Check to see if Android Auto is turned on in your car's infotainment system.
- Restart your car's infotainment system.
If you’re using an aftermarket receiver, such as a Pioneer or Kenwood unit:
- Check the manufacturer’s website to see if a firmware update is available.
If you're having trouble connecting to a second car:
- Unplug your phone from the car.
- Open the Android Auto app on your phone.
- Select Menu Settings Connected cars.
- Uncheck the box next to the "Add new cars to Android Auto" setting.
- Try plugging your phone into the car again.
Make sure the car is compatible with Android Auto and that Android Auto is turned on.