Before you check for these issues, make sure that you have an Android phone running Android 5.0 (Lollipop) and higher with a data plan. For best performance, we recommend Android 6.0 (Marshmallow) and higher. Check your OS version.Check your phone
If your Android Auto app used to work and no longer does, try these troubleshooting tips:
- You might need to install all system updates, as well as the latest updates for all Android Auto compatible media and messaging apps, before you can keep using Android Auto. Check Google Play for updates and learn how to update your apps.
- If all your apps are updated, try turning your phone off and back on.
If you're using Android Auto on your car displayCheck if your car is compatible
Not all USB cables will work with all cars. If you're having trouble connecting to Android Auto, try using a high-quality USB cable.
Here are some tips to finding the best USB cable for Android Auto:
- Use a cable that's under 1.8m (6 ft) long and avoid using cable extensions.
- Make sure that your cable has the USB icon .
- If Android Auto used to work properly and no longer does, replacing your USB cable will likely fix this.
In your car, try these troubleshooting tips:
- Check to see if Android Auto is turned on in your car's infotainment system.
- Restart your car's infotainment system.
If you’re using an aftermarket receiver, such as a Pioneer or Kenwood unit:
- Check the manufacturer’s website to see if a firmware update is available.
If you're having trouble connecting to a second car:
- Unplug your phone from the car.
- Open the Android Auto app on your phone.
- Select Menu Settings Connected cars.
- Untick the box next to the 'Add new cars to Android Auto' setting.
- Try plugging your phone into the car again.
Make sure that the car is compatible with Android Auto and that Android Auto is turned on.