My Android Auto app isn't working

Before you check for these issues, make sure you have an Android phone running Android 6.0 (Marshmallow) and up, with a data plan. For best performance, we recommend the latest version of Android. Check your OS version.

Check your phone

If your Android Auto app used to work and no longer does, try these troubleshooting tips:

  1. You might need to install all system updates, as well as the latest updates for all Android Auto compatible media and messaging apps, before you can keep using Android Auto. Check Google Play for updates and learn how to update your apps.
  2. If all your apps are updated, try turning your phone off and back on.

If you're using Android Auto on your car display

Check if your car is compatible
To use Android Auto on your car display, your car needs to be compatible with Android Auto or have an aftermarket unit installed. Android Auto won't work on all cars equipped with a USB port. See this list of manufacturers to check if your car is compatible.
Check your USB cable

Not all USB cables will work with all cars. If you're having trouble connecting to Android Auto try using a high-quality USB cable.

Here are some tips to finding the best USB cable for Android Auto:

  • Use a cable that's under 6ft long and avoid using cable extensions.
  • Make sure your cable has the USB icon .
  • If Android Auto used to work properly and no longer does, replacing your USB cable will likely fix this.
Check your car or receiver

In your car, try these troubleshooting tips:

  • Check to see if Android Auto is turned on in your car's infotainment system.
  • Restart your car's infotainment system.

If you’re using an aftermarket receiver, such as a Pioneer or Kenwood unit:

  • Check the manufacturer’s website to see if a firmware update is available.
Check your settings if you're connecting to a second car

If you're having trouble connecting to a second car:

  1. Unplug your phone from the car.
  2. Open the Android Auto app on your phone.
  3. Select Menu Menu and then  Settings and then  Connected cars.
  4. Uncheck the box next to the "Add new cars to Android Auto" setting. 
  5. Try plugging your phone into the car again.

Make sure the car is compatible with Android Auto and that Android Auto is turned on. 

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