Before you check for these issues, make sure you have an Android phone running Android 6.0 (Marshmallow) and up, with a data plan. For best performance, we recommend the latest version of Android. Check your OS version.
Not all USB cables will work with all cars. For the best quality and reliability when you connect to Android Auto try a high-quality USB cable.
If Android Auto had worked properly before and no longer works now, replace your USB cable and that will likely fix the issue.
Here are some tips to help you find the best USB cable for Android Auto:
- Use a cable that's under 3 feet (1 meter) long and don't use USB hubs or cable extensions.
- Try the cable that came with your phone. These cables are often tested by the phone manufacturer to make sure they work well with the phone.
- Cables from independent manufacturers can be a good choice if they meet standards of the USB Implementers Forum. If you want to buy a cable, you can check if it has been certified within the past two years. To find the cable, filter the list for the model number or brand.
In your car, try these troubleshooting tips:
- Check to see if Android Auto is turned on in your car's infotainment system.
- Restart your car's infotainment system.
If you’re using an aftermarket receiver, such as a Pioneer or Kenwood unit:
- Check the manufacturer’s website to see if a firmware update is available.
If you're having trouble connecting to a second car:
- Unplug your phone from the car.
- Open the Android Auto app on your phone.
- Select Menu Settings Connected cars.
- Uncheck the box next to the "Add new cars to Android Auto" setting.
- Try plugging your phone into the car again.
Make sure the car is compatible with Android Auto and that Android Auto is turned on.