Submit a bug report for Android Auto

When you experience an issue with Android Auto, you can capture and send us a bug report. A bug report is important because it gives our team detailed information about what happened at the time you had the issue.

Steps may vary slightly for different phone brands. For questions, please contact the customer support for your phone's manufacturer.

Note: It's important to capture the bug report immediately after you experience the issue so that your phone can log the details of that issue. Please complete the Initial Setup in advance and then continue with steps to submit a bug report while driving when you next experience the issue.

Initial Setup

Step 1. Prepare your phone & car

1. Make sure your car is in park (P) with the infotainment system turned on.
2.  Ensure Google Play Services and Android Auto are updated on your phone. You can check for an available update on the Google Play Store app .

Important: Android Auto  is integrated into phones. You do not need to download it. 

3. Close all apps on your phone and restart your phone. This will minimize the amount of unnecessary information captured on the bug report.
4. Connect your phone to your car display wirelessly or with a USB cable.

Important: Do not unplug the USB cable or disconnect from a wireless connection to your car's infotainment system while you capture and send your bug report. Key information may be lost if your phone is disconnected before the bug report is complete.

Step 2. Enable Developer Mode on your phone

1.  Navigate to Settings   About phone (or Settings   System)
2. Scroll to find the Build number and quickly tap the Build number 7 times in a row or until "You're now a developer" appears. (You may be asked to re-enter your phone's passcode to continue.)
3. Navigate back to find Developer options. It will be under Settings or System on your phone. (If you do not see it, repeat step 2.)
4. Tap Developer options to open the menu. (The Use developer options toggle should be in the On position.)
5. Scroll to Bug report shortcut and enable it.
6. Scroll to Logger buffer sizes. Tap on it and select 16M (or the highest value available).

Step 3. Enable Developer settings for Android Auto on your phone

1.  Go to Settings   search "Android Auto" and select Android Auto Settings.
2. Tap Version. This will expand to say Version and permission info.
3. Tap Version and permission info 10 times in a row or until "Allow development settings?" appears. Tap Ok.
4.  Select Menu  and tap Developer settings.
5. Enable Force debug logging.

 To submit a bug report while driving

If you experience an issue with Android Auto while driving, complete the initial setup and follow these steps to submit a bug report.

Note: It is important to capture a bug report right after you see a problem. Do not unplug the USB cable or disconnect your phone from your car's infotainment system while you capture your bug report.

1. Press and hold the Status Area on your car's infotainment screen until a notification appears to indicate a bug report has been requested.
2. Drive until you replicate the bug.
3. On your phone, tap the Android Auto bug notification to share the bug with Android Auto.
4. When you are promoted to select an app to share the bug with, choose Android Auto and submit.

If your car's infotainment screen is unresponsive

If your infotainment screen is frozen or if you are unable to follow the above instructions to capture a bug report, follow these alternative steps. Bug reports captured through this method are automatically sent to the Android Auto team.

Important: Do not unplug the USB cable or disconnect from a wireless connection to your car's infotainment system while you capture and send your bug report. Key information may be lost if your phone is disconnected before the bug report is complete.

1. Navigate to your phone's Power menu and select Bug report. You must complete the Initial Setup steps at the top of this page to continue.

To access your Power menu

The Power menu is where you turn your phone off or restart it. Each phone may have a different way to access the menu. Try these steps until the Power menu pops up.

• Press and hold the Power button
• Press and hold the Power button and Volume Up button

If you are unable to access the Power menu

1.  Navigate to Settings  (or Settings   System).
2. Select Developer options.
3. Tap Bug report and ensure Interactive report is selected

Note: Interactive report must be selected in order for you to track the bug report's progress, take screenshots, or add additional details about the bug during the report process.

4. Tap Report to begin the bug capture process

2. To view the bug report's progress, take screenshots, or add more details, navigate to your phone's Notifications screen and locate the active bug report.

Note: Screenshots taken with the bug report's progress notification will be attached to the bug report through a zip file.

3. When the process is complete, you should receive a Bug report captured notification on your phone. Tap the notification.

Note: You may receive a pop-up window about sharing private information through the bug report logs. Tap Ok.

4. Your bug has been sent to the Android Auto team. You can also download a copy. If you are in touch with the User Support Team, download the bug report zip file to your computer and attach the zip file to your email correspondence.

If you are unable to attach the bug report due to the zip file's size, you may share the zip file with Google Drive.

To exit Developer mode after you send the report

Once you have sent your bug report, you may exit Developer Mode.

To exit Developer Mode on your phone:

1.  Go to Settings   Developer Options (or Settings   System  Developer Options)
2. Change the toggle to OFF

 

To exit Developer Mode for Android Auto on your phone:

1.  Go to Settings   search "Android Auto" and select Android Auto Settings
2.  Select Menu   Quit developer mode