Share your screen with us

To help you solve your issue faster, we recommend that you share your screen. When you share your screen:

You control your phone. We’ll never have control of your phone.
You can stop or pause sharing your screen at any time.
We’ll be able to show you where to look and what to tap.

How screenshare works

While you’re sharing, we’ll be able to see everything on your screen. So if you enter a password or look at a photo, we’ll be able to see that. But you can pause or stop sharing at any time. For example, if you want to check a text or enter a password, you can pause sharing. We won’t see anything until you resume sharing.

How to share your screen

Get ready

Before sharing, if you haven’t yet taken these steps, we recommend:

To save battery, plug in your phone.
To ensure a steady connection, connect to Wi-Fi.
To more easily see your screen, turn on your phone’s speaker or use earphones.

Start sharing your screen

On your screen, you’ll see a "Share your screen for guided help" invitation.
On the invitation, confirm whether you want to share your screen.

When you’re sharing your screen, you’ll see a green border and a green button.

Pause, resume, or end sharing

Important: Please pause sharing before you enter or view private information.

You’ll know that you’re sharing when there’s a green border around your screen. When you pause sharing, the green border turns gray. When you stop sharing, the border goes away.