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1/20/20
I can't find any backup on the Phone only on google drive 0 Recommended Answers 3 Replies 4 Upvotes
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My Phone was sent to repair but they couldnt fix it so I got a New one. Both are p30 lite.
When I logged on my Google account it said I didnt have any backups but on My Google drive I can see the one I want. Unfurtunately it will expire withit 24 hours!!! (the repair of the old Phone took so long). 
What do I do??? How can I make My Phone to see the old backup? The New Phone has the newest android and the old one had version 9 I think. 
Please help :(.
All Replies (3)
1/20/20
Hello Zitnia Vincent,
 
Welcome to the Android Community forum.  
 
The usual reason a new phone cannot see the update made by the old phone is that the old phone is running a newer update than the new phone.  Your new phone can see a backup that was made with an older version of the OS but it cannot see a backup that has been made with a newer version of the OS.  So, make sure your new phone has the latest available system update installed.
 
Best,
Lilybell2
 
 
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1/20/20
Hello,
As written the old phone was version 9 and the new phone has the newest version (10)..
So that really can't be the problem ;(
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1/20/20
Zitnia Vincent,
 
Then I can only suggest you contact Support for your phone's manufacturer.
 
Best,
Lilybell2
 
 
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