Sep 27, 2019

Why is my Bluetooth headset no longer playing audio when I get a phone call?

Asus ROG one phone user.

I haven't needed to use my Bluetooth in quite a while so I don't know when the issue started, but currently I am highly frustrated with trying to solve it.

My settings are right, the headset is set to play media and phone calls, yet if I answer a phone call with them, no audio comes through the Bluetooth headset, but instead out the phone's speakers.
This is very annoying as it's the opposite of why I need to use a headset in the first place. So others don't hear the sound.

I've tried just about everything even restarting the phone and device like I've seen mentioned, and it doesn't work.

Media Audio plays fine until I get a call.

I have tested this on multiple Bluetooth devices with the same result.

Very irritating as it used to work flawlessly.
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All Replies (7)
Oct 2, 2019
I'm having similar issues with sound since the update to the new OS.
Oct 4, 2019
New update , I can no longer hear audio on phone calls even though it shows it's connected on the call.
Oct 4, 2019
Same here. I can hear music, and even the touch tones when I dial, but no phone call audio either in or out.
Oct 6, 2019
Dang have any of you found a solution yet?

I wish we had a way to contact Google support directly for help, but all the Google searches lead me back here to the community forums.
Hello, Kiper Rainarch! Welcome to the community forum - Android Help.
 
Please follow the steps so you can > Fix Bluetooth problems [Nexus Help]. Please also follow these instructions here > Settings > Apps > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data. & a Soft Reset.
 
If you have any questions or problems let us know.
Best Regards, Hugs!
Oct 13, 2019
I tried this yesterday and today, and sadly to no avail.
Hello again Kiper Rainarch! Welcome back to the community forum - Android Help.
 
If your problem is not resolved, contact the Official Manufacturer's Technical Support at > Other Android devices [Android Help].
 
If you have any questions or problems let us know.
Best Regards, Hugs!
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