Use the steps on this page to fix the following problems on your phone:
- Won’t turn on
- Has a black or blank screen
- Turns on but won't charge
- Turns on but turns off immediately
Hold the power button
First, try holding down your phone's power button for 5 to 7 seconds. This usually restarts a phone.
Troubleshoot your cable, power adaptor, wall socket and case
- Try charging another device with your power adaptor and cable.
- Check that the cable is securely connected to the adaptor and to your phone.
- Check that there's nothing in the port of your phone, like dust or lint.
- Try charging your phone with another cable or power adaptor.
Troubleshoot your battery charge
Plug in your phone with a working cable, charger and wall socket, then wait one minute.
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
- If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Troubleshoot your screen
- Press the power button for about 30 seconds.
- Wait about two minutes.
- Make your phone ring. You can call it from another phone or use Find My Device. Learn how.
- If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).