- Won’t turn on
- Has a black or blank screen
- Turns on but won't charge
- Turns on but turns off immediately
Turn on the device or hold the power button
First, try holding down your phone's power button for 5 to 7 seconds. This usually restarts a phone.
Troubleshoot case, battery charger, cable and wall socket
Wired charger and cable
- Try charging another device with your power adaptor and cable.
- Check that the cable is securely connected to the adaptor and to your phone.
- Check that there's nothing in the port of your phone, like dust or lint.
- Try charging your phone with another cable or power adaptor.
Wireless charger
- Try to charge your phone with a wireless charger. Make sure that you use the correct approved wireless charger for your particular Pixel device. Learn how to charge your Pixel wirelessly.
Tips:
- If you get a 'Check charging accessory' notification, your cable or USB power adaptor may be damaged or not supported by your phone. This can cause your phone to charge very slowly or not at all.
- To fix the problem, charge your phone with a compatible cable and charger. Learn which power adaptor and cable to use to charge your phone.
- To assist in troubleshooting, you can call your phone as described in the 'Troubleshoot your screen' section below.
Reset your phone manually (optional)
Plug in your phone with a working cable, charger and wall socket, then wait one minute.
- If you see a battery icon, your phone is powered off and is charging. You can restart right away.
- If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
- If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
Troubleshoot your screen
- To reboot your phone, press and hold the power button for about 35 seconds.
- Wait about two minutes.
- Make your phone ring. You can call it from another phone or use the Find Hub app. Learn how.
- If your phone rings but the screen is still blank, contact your local authorised repair centre. learn how to troubleshoot your screen.
Tip: A low brightness setting may make the screen difficult to read. Check the screen closely for any displayed imagery.
Troubleshoot with advanced steps
- Check that your computer is on and connected to a power source.
- Connect your phone to your computer's USB or USB-C port with a cable that works.
- Wait about 10–15 minutes.
- Disconnect the cable from your phone, then reconnect it within ten seconds.
- If you see a battery icon within one minute, your phone is powered off and charging.
- Charge your phone for at least 30 minutes.
- Press and hold the power button until your phone restarts. You might need to tap Restart
.
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.
With your phone plugged in, press and hold both the volume down button and the power button at the same time for at least 20 seconds.
If you see a red light, your battery is fully discharged.
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap Restart
If you see an Android robot and the word 'Start' with an arrow around it:
- Press the volume-down button until you see the option to 'Power off'. Press the power button to pick 'Power off'.
- Charge your phone for at least 30 minutes.
- Press and hold the power button for a few seconds.
- On your screen, tap on Restart
Tip: Battery icons and lights can vary by phone. For your phone's details, contact your device manufacturer.