Troubleshoot Ecommerce tracking and reporting

This troubleshooter is designed to help you identify and resolve issues with Ecommerce tracking and reporting.

Please select your issueNo transactions in Conversions > Ecommerce reportsSignificant difference between transactions in Conversions > Ecommerce reports and the website shopping cartNo transactions are attributed exclusively to Google Ads trafficTransactions are attributed to self-referral traffic / payment processor (e.g., PayPal)Transactions are disproportionately attributed to direct trafficNo Enhanced Ecommerce checkout-behavior data

Which tracking method do you use to send Ecommerce transactions? Standard Ecommerce (ecommerce.js)Enhanced Ecommerce (ec.js)Standard Ecommerce via Google Tag ManagerEnhanced Ecommerce via Google Tag Manager

Which of these are you experiencing?Fewer transactions in Analytics than in the Shopping CartMore transactions in Analytics than in the Shopping Cart

Do you have signficant discrepancies between clicks and sessions in Acquisition > Google Ads reports? YesNo

Do you have a significant number of Google Ads sessions?YesNo

Does the checkout process take place across multiple domains?YesNo

Does your checkout process conclude on a different domain?YesNo

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