This article is about Universal Analytics properties, which will stop processing data on July 1, 2023 (October 1, 2023 for Analytics 360 properties). If you haven't already, start using a Google Analytics 4 property.

Unable to sign in to account

If you or one of your users is unable to sign in to your Analytics account, select the relevant issue below. This troubleshooter will guide you through a short series of questions to resolve your issue.

Please select your issueI don't know if I'm using the correct email addressI don't know if I'm using the correct passwordI think I'm using the correct email and password, but still can't sign in1) I can't find an Analytics administrator, 2) the Analytics administrator left the company, 3) I lost administrative access, or 4) I want to upgrade my access

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