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When is the support form going to be fixed? 0 Recommended Answers 1 Reply 4 Upvotes
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Working on an account recovery.

Your documentation is here.


The final step is to "Contact us." which links to this form.


When submitting the form it displays an error (both chat and email).

"Something went wrong. Please try again" and "Refresh this page and try again. Sorry, there was a problem with the form."

I have tried several times, over multiple days and receive the same error each time.

Please let me know when this has been resolved so we can complete the process.
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The form that usually gets filled in and sent off to Google for this, has a required field for Google Ads Client ID.

So, given that a Google Ads Client ID was necessary and a required field to submit the form, if you do not have a Google Ads account, create one (do not setup any ads etc, it does not need to be active account running ads).

Log in and use the Google Ads support contact options from within the Google Ads interface (they offer limited GA support for Google Ads clients).

eta.. they have also updated their support page to state the following:
Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google
https://support.google.com/analytics/answer/9026876?hl=en
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