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Can we track the "live chat popup " present on the website through GA 0 Recommended Answers 2 Replies 9 Upvotes
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Can we track the data "live chat popup " present on the website through GA. How many users will do the chat. If yes, which type of event we have to create.
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Yes! But you'll need some developer help to implement unless you're using Google Tag Manager. I'd recommend asking your developer to associate 4 Google Analytics events with the chat when:
  1. Chat box is present
  2. Chat box is dismissed  (without starting chat)
  3. Chat is started
  4. Chat is ended
Your event tracking values that are sent to Google Analytics could look like this:
  • Event Category: "Chat Pop-up"
  • Event Action: Any of the following, depending on the action: present, dismissed, started, ended
  • Event Label: timestamp (if you wanted to see how long someone used the chat if they used it at all)
The page that the visitor is on when they trigger the Chat Pop-up event will automatically be sent with the event so no need to include it in the event details.
https://developers.google.com/analytics/devguides/collection/analyticsjs/events

If you're using Google Tag Manager you may be able to set up the above event tracking yourself. 


In addition, once your event tracking is set up you can track it as a Goal when the visitor uses the Chat. This will provide even more information on when visitors use the chat. In the Admin menu under Goals, New Goal, choose "Custom" then "Event" when setting up your goal. Enter "Chat Pop-up" for the category and "started" for the action. Leave the label and value fields blank.
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Can i track a particular message within live chat?
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