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Google Analytics not capturing users 0 Recommended Answers 57 Replies 113 Upvotes
Hello! This afternoon Google Analytics appears to have stopped capturing our site visits correctly. As you can see from the week-over-week graph, we tend to expect number 2-4X higher than the reported site visitors in GA and the number continue to decline.
Our real time analytics show the expected number of users, but they do not add up to the hourly totals.
Does anyone know what's going on?
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Same here. For the past few hours, the total number of pageviews in the Analytics Audience Overview is way lower than those that are actually reported in real-time.
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Hi there,
it's reassuring, because i'm having the same problem since 3/4h. My audience report is almost down and the traffic saved is very low compare to usual.
I'm not sure what's going on but my guess we're having the same issue, don't you think ?
See my attached file (blue line from today compare to usual)
Sylvain
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I'm having the same problem. The number of users in the Real Time view is as expected but in the reporting practically doesn't show anything. The problem started around 4-5 hours ago. It's good that I'm not the only one.
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I'm in the same boat. Real time is as expected but the overview is extremely low. I have 20-30 real time users at any given time, yet my overall audience overview per hour is at 60-70. And I haven't been able to submit any emails to the support team either, it says "Submissions Failed Try Again Later".
All of this started 4 hours ago.
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Glad that this doesn't appear to be our site and is a general GA problem. That's what I suspected, because our real time analytics look correct like some of the other comments on here.
Would love to hear from someone inside Google about what's going on....
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Same issue as well.
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Same Issue happening for me as well
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En México ocurre lo mismo con mi cuenta, las visitas tienen una disminución considerable en la suma del dÃa. El tiempo real sà funciona bien, pero el total de visitas por dÃa no están sumadas
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Some problem here....real time report show real traffic but since 8 hours google analytics and dont capture and add hourly visitors to the report but real time work perfect.
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Mine started on 4-4-2020 just all of a sudden. Realtime reporting looks normal but everything is just completely stopped.
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