Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
Support mediums available by Google Marketing Platform product
| Product | Live-chat support | Email support |
|---|---|---|
| Platform Home | Yes, in product | Yes, in product |
| Advertising products | ||
| Display & Video 360 | Yes, in product | Yes, in product |
| Search Ads 360 | Yes, in product | Yes, in product |
| Campaign Manager 360 | Yes, in product | Yes, in product |
| Studio | Yes, in product | Yes, in product |
| Analytics products* | ||
| Analytics 360 | Yes, in product | Yes, in product |
| Optimize 360 | No | Yes, in product |
| Tag Manager 360 | No | Yes, in product |
| Surveys 360 | No | Yes (form) |
| Data Studio (360 user)+ | No | Yes, in product (for Analytics connector) |
* In-product support for standard Analytics products is based on your Google Ads customer status.
+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).
To contact support:
- Sign in to your product account.
- Click
in the header.
- Under Need more help?, click Contact Us.
- In the text box, enter a description of the problem you're having, then click Next step.
- Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.
Live chat
During weekdays, the best way to contact customer support is via in-product live chat.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
Platform Home
| Region | Supported languages | Availability |
|---|---|---|
| Americas | English, Portuguese, Spanish | 9am - 8pm ET |
| Europe, Middle East, Africa | 9am - 5pm GMT | |
| Asia | 10am - 6pm JST |
Advertising products
| Display & Video 360 | Search Ads 360 | Campaign Manager 360 | Studio | ||
|---|---|---|---|---|---|
| Language | |||||
| English | 24 hours a day | ||||
| Chinese |
10am - 6pm SGT |
10am - 12pm SGT 1pm - 6pm SGT |
10am - 12pm SGT 1pm - 6pm SGT |
N/A | |
| French | 8am - 5pm GMT | ||||
| German | 8am - 5pm GMT | ||||
| Italian | 8am - 5pm GMT | ||||
| Japanese |
11am - 1pm JST 2pm - 5pm JST |
||||
| Portuguese | 9am - 6pm BRT | 9am - 6pm BRT | 8am - 5pm GMT | ||
| Spanish |
5am - 6pm ART 8am - 9pm GMT |
8am - 5pm GMT 9am - 6pm ART |
8am - 5pm GMT | ||
| Russian | 11am - 8pm MSK | N/A | N/A | ||
Analytics products
| Analytics | Tag Manager, Optimize, Data Studio, Attribution (Beta), Surveys | |
|---|---|---|
| Language | ||
| English, Portuguese, Spanish |
Americas: 9am - 8pm ET Europe, Middle East, Africa: 9am - 5pm GMT Asia: 10am - 6pm JST |
N/A |
If chat support is unavailable, you can email support.
If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account
