Common Issues

Visitors not Converting Goals

If your site spans multiple domains or has subdomains, then the tracking code must be set up correctly in order for your conversions to be attributed to an AdWords campaign. The customisations needed are described in Tracking Multiple Domains.

If a goal URL or funnel step is for a page that is on a different domain or subdomain, and the necessary customisations are missing from the tracking code, your AdWords visitors do not convert towards your goals. Since the referral information is not be applied to a page on a different domain or subdomain that doesn't have correct tracking code, the visit is also counted twice for the same user because a new session is started when the user goes to a different domain or subdomain.