Common Issues

Incorrect data

AdWords Data from Wrong Campaigns in Analytics Views

When you link an AdWords account to your Analytics account, sometimes the AdWords data for one website appears in the wrong Analytics view. When you apply cost data from an AdWords account, data from the entire account is applied to each view: Analytics does not automatically match campaigns to specific views.

If your AdWords campaigns are for a single website, and you have multiple websites in your Analytics account:

  1. Log in to your AdWords account at https://adwords.google.com.
  2. Click the Tools and Analysis tab, then click Google Analytics.
  3. For all views except the view in which AdWords data should be included:
    • From the Website Views table, click Edit.
    • In the Main Website View Information table, click Edit.
    • Clear the Apply Cost Data checkbox.
    • Click Save Changes.

All AdWords cost and impression data is imported into any view for which you select the checkbox.

If you are running campaigns for multiple websites, and are tracking these in your Analytics account:

For each view that should include a subset of your AdWords data, create a custom Include filter as follows:

  1. Log in to your AdWords account at https://adwords.google.com.
  2. Click the Tools and Analysis tab, then click Google Analytics.
  3. Create a filter with the following attributes:

    Filter Type: Custom filter > Include
    Filter Field: Campaign Target URL
    Filter Pattern: [the domain of your AdWords campaign's destination URLs]
    Case Sensitive: No

    For example, if this view is tracking the campaign for website www.example.com, enter example\.com as the Filter Pattern (note that the dot in the URL must be escaped by a backslash).

  4. From the Available Website Views list, select the view to which this filter applies, then click Add.
  5. Click Finish.

This filter tells Analytics to include only the AdWords data for campaigns that lead to a specific domain. You need to create a similar filter for each view in which you want to include AdWords data, and make sure that you apply each filter to the correct view.

Traffic from Campaigns that don't Exist in My AdWords Account

It is possible to find campaigns within your Analytics account that aren't in your AdWords account. If you find campaigns listed that have no clicks but many sessions, this normally means another AdWords account is sending traffic to your site. When there is another AdWords account with Auto-tagging turned on and sending traffic to your website, you see those campaigns listed with sessions in your Analytics account. You do not see cost data associated with these sessions because the two accounts aren't linked.

CPC Data is Reported as Organic or Direct

If your CPC data is appearing in your reports as organic or direct traffic, it's likely due to improperly tagged or untagged destination URLs in your ads. If you haven't manually tagged your URLs, please enable Destination URL auto-tagging in your AdWords account.

For non-AdWords campaigns, you need to manually tag your links. You can use the URL Builder tool to generate properly formatted links that include source and medium information.

Finally, make sure that you've added the Analytics tracking code to your landing pages. If a user lands on a page that isn't tracked, the campaign information associated with the link to that page will not be recorded. This is true even if the user then navigates to another page of your site that is being tracked.