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Reply to a Google Allo app preview message

If you received an app preview message from a Google Allo user, you can download the app to reply and to message your friends. The app preview message will look like a notification, and you can respond directly through the notification.

If you don't want to download Allo, you can still reply from the app preview message you received.

Download Allo

To learn more and download Allo, click the link to the Google Play app store below.

Get Google Allo for Android

Once you've downloaded the app, you can set it up and start chatting.

Respond to a message without downloading Allo

You can respond to the person who contacted you by replying through the app preview message. Or to no longer receive messages from the person or Allo, you can block the message.

Reply
  1. When you see the app preview message, tap Got it to view the full message.
  2. Tap Reply free as your number. If you're not on Wi-Fi, you may use your data connection, so cellular charges may apply.
  3. Type your response.
  4. Tap Send.
Block
  1. When you see the app preview message, tap Got it to view the full message.
  2. Tap Block. You can also block someone when chatting with them in Allo.
  3. Choose one of the following options:
    • Block this person.
    • Block and report as spam
    • Turn off Google Allo notifications.

Note: Google may review messages reported as spam to improve our spam and abuse detection system.

Accidentally deleted the notification

If you've accidentally deleted the notification, you can download the app and you may be able to see your message again.

How app preview messages works with Allo

Choose one of the options below: 

Installed Allo

If you install the app, all your Allo chats sent through app preview messages in the last 24 hours will transfer to Allo. The messages will no longer be in app preview messages.

Haven't installed Allo yet

App preview messages automatically keeps all messages on your phone for one year.
You can delete messages after 7 days or delete all app preview messages:
  1. Go to Settings and then Google and then​ App preview messages.
  2. ​Tap Manage Storage
    1. ​Turn on Remove messages after 7 days.
    2. Tap Delete all app preview messages.

What you can do with Allo

If you get Allo, you can use its smart-messaging features:

  • Answer chats quickly: Respond to messages without typing, by tapping a suggested automated response.

    Smart Replies, or suggested responses, are available in English, French, Hinglish, Indonesian, and Portuguese.

  • Chat with your Google Assistant: Ask the Google Assistant questions, or tell it to do things. The Google Assistant in Allo is available in English, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, and Spanish.
  • Message others in private: Use private notifications to keep your chats more discreet and send messages through end-to-end encryption in Incognito mode. Set messages to disappear after a period of time.
  • Adjust your font in messages: "Whisper" to your friend through tiny font, or "SHOUT" to them in big letters.

Related links

Author Caroline

Caroline is an Allo expert and author of this help page. Help her improve this article by leaving feedback below.

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