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Protect your account

If you think you have malware on your computer, or if you clicked a link in a phishing email or replied to a phishing email with your account information, we suggest that you follow the steps below to protect your account:

More information on malware and phishing

Malware is malicious software that tries to steal sensitive information from your computer, send spam, or commit fraud. Your Ad Exchange account can become compromised if you have malware on your system.

Phishing emails are fraudulent emails that appear to come from Google, but aren't actually sent by Google. These types of emails sometimes ask users to enter their billing information or account details in order to trick them into sharing their personal information.

Check for unauthorized changes

While you're signed in to your Ad Exchange account, check for any unauthorized activity, such as changes to your ads or budget. If you notice any activity that you didn't authorize, please report the unauthorized activity to us as soon as possible.

Also, if you accidentally provided someone with your billing information following a phishing email, it's a good idea to check your bank or credit card statements for any unauthorized activity.

Scan your computer for malware

Malware refers to any software specifically designed to harm a computer or the software it's running. Malware can steal sensitive information (like credit card numbers or passwords) or even send fake emails from a user's email account, often without the user's knowledge.

Malware can be installed on a computer in a number of ways, with or without a user's knowledge, but most commonly occurs when someone visits a contaminated website or downloads seemingly innocent software from the Internet. Malware includes, but isn't limited to, viruses, worms, spyware, and Trojan horses.

There are a variety of programs that can detect and remove malware that's installed on your computer.

  • If you already have an anti-spyware or anti-virus program on your computer, please make sure that it's up-to-date and then run a full system scan.
  • If you don't have any anti-spyware or anti-virus software, see a list of some security programs.
Change your password

To change your Ad Exchange password, follow these steps below:

  1. Sign in to your Ad Exchange account at http://www.google.com/adx.
  2. Click the My account tab and then select Account access.
  3. Find your account in the list, click the Actions button, and then select Edit Google accounts info.
  4. In the Security section, click Changing your password.
  5. Enter your information in the appropriate fields and click Change password.
Report the phishing email to Google

Keeping our users safe from phishing is something we take very seriously. If you've received a phishing email that attempts to fraudulently collect passwords, credit card numbers, or other sensitive information, please report the suspicious email immediately, so that we can look into it.

To protect yourself from account security issues, be aware of emails or websites that seem suspicious, and report any phishing attempts to us immediately.

Learn more about malware prevention.

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