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Other restricted businesses

When people click on your ads, we want to be sure that they won’t be exploited or deceived. We don’t allow advertisers to promote untrustworthy business practices.

Below are some examples of what to avoid in your ads. Learn about what happens if you violate our policies.

Unsupported business

In addition to the advertising policies and other legal requirements that advertisers must comply with, we occasionally must also ban or limit certain kinds of businesses from advertising with us, even if certain individual businesses appear to comply with our other policies.

Based on our own continuous review of the online landscape, as well as feedback from users and consumer protection authorities, we occasionally identify products or services that are prone to abuse by untrustworthy actors. If we feel that certain kinds of businesses with these characteristics pose an unreasonable risk to user safety or user experience, then we may take a more conservative position and stop related ads from running.

For example, we currently don't allow the following:

Not allowed Solicitation of funds or donations by people or organizations who are not politicians, political parties, or tax-exempt charities.

Not allowed Promotion of free desktop software, unless the ad includes the name of the specific software being promoted and leads to the authoritative online distribution source for the software. The authoritative source must not have a history or reputation of policy violations.

We are constantly examining this list and aim to keep it as short as possible. We appreciate your understanding as we strive to keep our users safe.

Troubleshooter: Unsupported business
  1. Read the policy above to learn about the types of content that we don't allow.
    Solicitation of funds or donations
    • If you're soliciting tax-exempt donations, please change your landing page to clearly indicate your tax-exempt status, including your charity number.
    • If you're soliciting political donations that aren't tax-exempt, please change your landing page to clearly indicate that the donation is not tax-exempt.
    • In all other cases, don't solicit money or donations in your ad or on your site.
    Free desktop software
    • You can promote free desktop software only if your ad leads to the authoritative online distribution source of that software. Also make sure that your ad includes the name of the specific software.

      Examples of free desktop software as used in this policy: Executable files (such as .exe, .dmg, zipped files, extensions, plug-ins, add-ons, desktop applications) that can run on desktop computers, laptops, or notebooks and do not require payment info to download. This applies to free software downloads such as free trials, freeware, shareware, freemium software, and demos that offer downloadable content.

    • If you are the publisher of the specific software that your ad promotes, apply to register your site as the authoritative distribution source. We'll review your application and see if we can approve your disapproved ads.
    • If your ad leads to a site that's not the authoritative online distribution source, you won't be able to promote free desktop software.
  2. Fix the ad’s destination. Remove any content that doesn’t comply with the policy. If you can’t fix the ad’s destination, update the ad with a new destination that complies with this policy.
  3. Edit the ad. Remove any content that is not allowed. If your ad already complies with the policy but you made changes to the ad’s destination, make an edit to the ad and save it. This will resubmit the ad and its destination for review.

    Most ads are reviewed within 1 business day, though some can take longer if they need a more complex review.

If you aren't able to fix these violations, or you choose not to, please remove your ad to help prevent your account from becoming suspended in the future for having too many disapproved ads.

Local services

As part of a limited beta, ads for locksmith and garage door repair services are restricted in specific areas. To advertise in these areas, you must apply for advanced verification. Learn more about advanced verification.

Ads for local services will still be able to run outside of restricted areas, even if the business hasn’t completed verification.

Consumer advisories

For business areas where consumer advisories are common, Google may limit how ads about those products and services are served.

Example: Penny auctions (AdWords will only show penny auction ads if the phrase "penny auction" or similar terms are included in the user's query. On the Google Display Network, these ads will be shown only on sites related to auctions.)

What is a consumer advisory?

Consumer advisories are alerts that provide information about the risks and benefits of certain products and services. These alerts are typically distributed by organizations that help protect consumers. Examples of organizations that issue consumer advisories are the Federal Trade Commission (US), the Office of Fair Trading (UK), the Consumer Affairs Agency (Japan), and other regional agencies that help protect consumers' interests. Consumer advisory organizations may be regulated by the government, but they may also be run by third-party consumer advocacy groups.

How do consumer advisories affect ads?

If a consumer advisory is issued about a certain product in one country, Google may change how ads about that product are served globally. This allows users to still see ads related to these kinds of products when specifically searching for them, but protects other users who might be unaware of the consumer concerns about similar products.

Ticket resale

Event ticket resellers are allowed to advertise if they have been certified by Google. Learn how to apply for certification.

Need help?

If you have questions about our policies, let us know: Contact AdWords Support
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