Fix sign-in issues

Use our troubleshooter to solve login issues in your AdWords account.

How can we help you?

  • I don't know my username or email address
  • I don't know my password
  • I know my username and password, but can’t sign in
  • I think someone else is using my account
  • The previous owner has left the company

Do you use a Google Apps account?

  • Yes
  • No
  • I don't know

Do you use a Google Apps account?

  • Yes
  • No
  • I don't know

Did you do or see any of the following?

  • I’m getting an error message
  • I recently set up my account
  • I recently turned on 2-step verification
  • I recently migrated my AdWords data
  • I recently changed my information for another Google product (such as Gmail or AdSense)
  • I recently deleted a Google product or my Google Account
  • I didn’t do or see any of the above

Which error message are you getting?

  • User already exists
  • User name and password do not match
  • Invalid email address
  • Click here to continue
  • You have signed in to a Google Account, but this is not a valid AdWords login
  • We apologize but we are unable to process your request at this time
  • Your browser's cookie functionality is turned off. Please turn it on
  • Sorry, your account has been disabled
  • The message was random letters or characters
  • None of these

Did you receive an email after signing up?

  • Yes
  • No

Where did you put your data?

  • In a personal Google Account
  • In an organizational account
  • I don’t know

Are you experiencing any of these issues?

  • The page refreshes repeatedly
  • I’m getting asked repeatedly to change my password
  • I can’t automatically sign in
  • I can’t stay signed in
  • I’m not experiencing any of these issues