Known Issues

Recently Reported Issues

Recently Fixed Issues


Multiple authorizations/payments in India, 7/10-7/13

Some client accounts based in India may have seen multiple authorisations for one transaction on their account or multiple captures for one payment between the dates of July 10th & 13th. Most payments have now been refunded to the original payment instrument; if the issue persists on your account, please contact your issuing bank and ensure all outstanding payments have been cancelled/refunded.


Delay in bank transfer posting to payment history, August 20-21

Recent payments by bank transfer from August 20th & 21st are experiencing a delay in posting to your transaction history in Russia, India, Brazil, Argentina, Korea, Ukraine, China, Taiwan. Our engineers are aware of the problem and are working on a fix. Thank you for your patience in this matter.