Home Service reviews
Why reviews matter
Your star rating and number of reviews affect how your business is ranked within the Home Services ad section. Providers with higher star ratings and more reviews stand out and typically book more jobs through Home Service ads.
How can I get reviews?
Customers are more likely to leave a review if the request comes from you directly. There are several ways you can encourage customers to leave reviews: sharing your personalized Google review link, marking leads as booked, or directly asking for reviews in the “Reviews” section of the Home Services app or lead inbox on desktop.
1. Use your Google link to ask for a review
You’ll receive a personalized Google review link when you sign up for Home Services. Share your link with customers directly to ask for a review. Call us at 866-2-GOOGLE if you can’t find your review link.
You may also request printed cards that include your link, which you can hand out to customers. To requested printed cards, call the support team at 866-2-GOOGLE.
2. Mark leads as booked and add customer emails to phone leads
Google will automatically send a review request by email when you mark a message lead as booked. You’ll be asked to provide your customer’s email address for phone leads.
3. Use the “Ask for Review” feature
You can directly ask for a review in the "Reviews" section in the app or your lead inbox on desktop. Next to each job, select Ask for review. Confirm any customer information and select Submit. In the app, you must mark a lead as booked before you can ask for a review.
Where to see reviews
Your reviews will appear in your profile. You can also view completed reviews in the “Reviews” section in the app or lead inbox on desktop.
Note: Reviews should show up on your Home Service ad in about 2 business days. All reviews need to pass our approval process before they’re posted. Occasionally, this process takes longer than 2 business days.
Types of reviews
Reviews for providers found and hired through Home Services include a "Google verified" label. This means that the customer who wrote the review booked the job through Google. There are times when a review for a job booked through Google cannot be verified. If you see a review that should be verified, contact the support team.
Home Service providers can also have reviews for other jobs (for example, when a customer is referred by a neighbor). Reviews like these don’t have a “Google verified” label.
Anonymous reviewsGoogle gives reviewers the option to protect their identity and post a review without their name or profile photo. Anonymous reviews contain the date the service was performed (week or month), the type of service provided, and the city where the service was performed, if available.
Google My Business reviewsYour reviews on Google My Business will also show up on your Home Service ad.
Receiving a negative review
If you receive a negative review that you believe to be the result of a misunderstanding or tampering, you can reach out to the customer personally to resolve the issue offline. The customer can then ask Home Services to edit the review.
Reviews aren’t deleted when you leave the program
Reviews collected through Home Services including Google verified reviews — which today only appear in the Home Services ad section — won’t be deleted when a provider leaves the Home Services program.
The Home Service reviews will be combined with other reviews across Google in the coming months. Learn more about Google verified reviews