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Understanding AdWords and AdWords Express country restrictions

The following article applies to all AdWords products, including AdWords Express.

Google must comply with sanctions imposed by the United States Office of Foreign Assets Control (OFAC). As a result, AdWords isn't available to advertisers in the following countries or territories:

  • Crimea
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria

Recently added regions

If you're based in a location that's recently become subject to OFAC sanctions (for example, Crimea), your AdWords account will be suspended. My Client Center (MCC) accounts based in embargoed countries or territories will be suspended, and their managed accounts may also be suspended.

If your account is affected by OFAC sanctions, we'll notify you by email when we suspend your account. No grace periods or exceptions are possible.

If you believe your account shouldn't have been suspended, please use this form to request an appeal.

Account access within embargoed regions

Even if your account is not based in one of the embargoed countries or territories, you could still be affected by the embargo. That's because when you're physically present in an embargoed country or territory, you won't be able to sign in to AdWords. However, you can still access the AdWords Help Center, Policy Center, and other AdWords websites that don't require signing in.

Refunds for existing accounts

We'll try to provide refunds to affected AdWords account owners with unused prepayment balances to the extent that we're legally allowed. For example, in Crimea, no refunds will be processed after February 1, 2015, as required under U.S. law. If sanctions are lifted in the future, we may be able to issue refunds at that time.

Location targeting

Countries or territories subject to OFAC sanctions are not able to be targeted (and do not appear as targeting exclusions) in AdWords.

If your campaigns target a country or territory that was recently added to the OFAC list (for example, Crimea), those campaigns will stop running. To resume those campaigns, change your location targeting to avoid targeting the embargoed country or territory.

Account support and optimization

If you're located outside these regions but promote products or services based in the region, you're not eligible to receive customized support or account optimization.

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