AdWords Editor troubleshooter

Choose an issue below:

  • Installing AdWords Editor
  • Running AdWords Editor
  • Downloading an account or recent changes
  • Signing in or accessing accounts
  • Posting changes
  • CSV import
  • AdWords Editor shows incorrect information
  • Other issues

Do you see one of these error messages?

  • Malicious script
  • Repair the current installation, or delete it
  • No, I see a different error

What operating system do you have?

  • Windows
  • Mac

Select the error that you see:

  • Error 2739
  • xulrunner.exe has encountered a problem and needs to close
  • xulrunner.exe - Entry Point Not Found
  • adwords_editor.exe - Entry Point Not Found
  • adwords_editor.exe - Unable to Locate Component
  • I don't see my issue here

Select an issue below:

  • An error message says that I can't install AdWords Editor on this volume
  • I'm unable to accept the AdWords Editor Terms of Service
  • I don't see my issue here

Select the type of error that you see:

  • Running an outdated version of AdWords Editor
  • Campaign target service is deprecated
  • adwords_editor.exe has encountered a problem and needs to close
  • AdWords Editor has stopped working
  • I don't see my issue here

Do you use the latest version of AdWords Editor?

  • Yes
  • No
  • I don't know

Select the type of error that you see:

  • Problem with the communication
  • Network error
  • Unexpected API error
  • Error 407
  • Error 502 or deadine_exceeded
  • There's no error message, but AdWords Editor is slow
  • I don't see my issue here

Do you use the latest version of AdWords Editor?

  • Yes
  • No
  • I don't know

Select the type of error that you see:

  • Sign-in failed
  • Error 129
  • Account doesn't exist, or you don't have permission to edit
  • There's no error message, but I can't sign in to a downloaded account
  • I don't see my issue here

Are you trying to access your account through an MCC login?

  • Yes
  • No

Did you recently enable the Conversion Optimizer for one or more campaigns?

  • Yes
  • No

Do you use the latest version of AdWords Editor?

  • Yes
  • No
  • I don't know

Select the type of error that you see:

  • There was a problem with the communication
  • Please edit your ad group or campaign name
  • Request too demanding
  • Post may cause you to exceed account limits
  • Network error
  • Uploadable changes are counted
  • Get recent changes recommended
  • Item no longer exists in the account
  • Error 60 - SSL certificate problem
  • There's no error message, but items fail to post
  • I don't see my issue here

Choose an issue below:

  • Incorrect number of imported ads, or ads replaced instead of edited
  • Characters imported incorrectly
  • Unexpected settings for language targeting, locations, or networks
  • Duplicate keyword or ad
  • Incorrect or unexpected column contents
  • I don't see my issue here

Choose an issue below:

  • Account appears twice in AdWords Editor account list
  • Deleted campaign or ad group isn't visible
  • Approval status is different in AdWords Editor
  • Newly added item isn't visible after Get recent changes (basic mode)
  • Statistics are different in AdWords Editor
  • Text ad isn't visible in AdWords Editor
  • I don't see my issue here

Choose an issue below:

  • I see a DLL file error
  • I can't copy location extensions
  • AdWords Editor is cut off on my screen
  • I don't see my issue here