My account was compromisedIs your account already suspended? *YesNoName *Please enter your name.Contact email *AdWords customer ID *ex. 123-456-7890If appropriate, please attach a screenshot of the page where you see an error message or encounter a problemHave you noticed any recent unauthorized charges on your bank statement? *YesNoDo you see the word “Google” associated with the unauthorized charge item on your bank statement? *YesNoCharge datePlease enter a valid date.Charge amountFormat: 150.41Please enter the amount in the following format: 150.51Name as it appears on the card/bank account *Please enter the name appearing on the card.Last four digits on the card/bank accountPlease enter the last four digits of the card numberAttach a copy of your bank statementPlease obscure all items not related to Google AdWordsYour selected currency *Select oneUnited Arab Emirates Dirham (AED)Argentine Peso (ARS AR$)Australian Dollars (AUD A$)Bulgarian Lev (BGN)Bolivian Boliviano (BOB Bs)Brazilian Real (BRL R$)Canadian Dollars (CAD CA$)Swiss Francs (CHF Fr.)Chilean Peso (CLP CL$)Yuan Renminbi (CNY RMB)Colombian Peso (COP CO$)Czech Koruna (CZK Kč)Denmark Kroner (DKK Dkr)Estonian Kroon (EEK)Egyptian Pound (EGP)Euros (EUR €)British Pounds Sterling (GBP £)Hong Kong Dollars (HKD HK$)Croatian Kuna (HRK)Hungarian Forint (HUF Ft)Indonesian Rupiah (IDR Rp)Israeli Shekel (ILS ₪)Indian Rupee (INR Rs.)Japanese Yen (JPY ¥)South Korean Won (KRW ₩)Lithuanian Litas (LTL)Moroccan Dirham (MAD)Mexico Peso (MXN MEX$)Malaysian Ringgit (MYR RM)Norway Kroner (NOK NKr)New Zealand Dollars (NZD NZ$)Peruvian Nuevo Sol (PEN)Philippine Peso (PHP Php)Pakistan Rupee (PKR Pra)Polish New Zloty (PLN zł)New Romanian Leu (RON)Russian Rouble (RUB)Saudi Riyal (SAR SRl)Sweden Kronor (SEK SKr)Singapore Dollars (SGD S$)Thai Baht (THB ฿)New Turkish Lira (TRY)New Taiwan Dollar (TWD NT$)Ukrainian Hryvnia (UAH)US Dollars (USD $)Venezuela Bolivar Fuerte (VEF BsF)Vietnamese Dong (VND ₫)South African Rand (ZAR R)Please select your billing currency from the drop-down menu.When was your account compromised?Please enter a valid date.What was changed within your account? *Please specify campaigns, ad groups, and keywords that were changed.Please describe what has changed in your account.List the website URLs associated with your business: *List the type of services or products that you advertise:What is your IP address? *Visit www.whatismyip.com to find your IP address, then enter the number here.Please enter an IP address.Did you recently sign in to your account from any different locations? *YesNoPlease specify whether you signed in from another location.Have you received any emails that appeared to be from Google? *YesNoHave you received any email from Google?Did you click any links within that email or provide any sensitive information (such as credit card information or passwords)? *YesNoDid you give out sensitive information?Have you completed a malware scan on all computers used to access your account? (Learn how) *YesNoHave you changed the passwords on all logins used to access this account? (Learn how) *YesNoIf you haven’t completed a malware scan and changed your login passwords, it is critical that you do so as soon as possible. Performing these steps is critical to the reactivation of your account. You can also enhance your account security by enabling 2 step verification. Should there be any unauthorized activities, we will need to delete all compromised campaigns and may need to pause other active campaigns in your AdWords account. Check the box below to authorize us to make necessary changes to your account. *I give Google my approval to delete my compromised AdWords campaigns, and pause active ones when necessary.Should there be any unauthorized costs, we may be able to process reimbursements using one of the following methods. Credit Adjustment: Your AdWords account will receive a credit, which can be used toward future advertising. With this option, your account will be reactivated within a week. Refund: Any unauthorized costs that accrued in your AdWords account, but were not charged, will be written off. With this option, your account will be reactivated in 1-2 weeks. *Select your preferred reimbursement methodCredit AdjustmentRefund/Write-offHow would you like a Google expert to respond? *Either phone or email is fineCall meEmail mePlease provide a phone number we can call to reach you. *Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.Select oneÅland Islands (+358)Algeria (+213)Andorra (+376)Argentina (+54)Ascension Island (+247)Australia (+61)Austria (+43)Bahamas (+1)Bangladesh (+880)Belgium (+32)Bhutan (+975)Brazil (+55)Brunei (+673)Bulgaria (+359)Cambodia (+855)Canada (+1)Caribbean Netherlands (+599)Chile (+56)China (+86)Christmas Island (+61)Cocos (Keeling) Islands (+61)Colombia (+57)Congo - Kinshasa (+243)Cook Islands (+682)Costa Rica (+506)Croatia (+385)Curaçao (+599)Cyprus (+357)Czechia (+420)Denmark (+45)Djibouti (+253)Dominican Republic (+1)Egypt (+20)Ethiopia (+251)Falkland Islands (Islas Malvinas) (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Germany (+49)Gibraltar (+350)Greece (+30)Greenland (+299)Guadeloupe (+590)Guam (+1)Guernsey (+44)Guinea (+224)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Ireland (+353)Israel (+972)Italy (+39)Japan (+81)Jersey (+44)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kuwait (+965)Laos (+856)Lebanon (+961)Libya (+218)Liechtenstein (+423)Luxembourg (+352)Macau (+853)Malaysia (+60)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritius (+230)Mayotte (+262)Mexico (+52)Micronesia (+691)Monaco (+377)Mongolia (+976)Myanmar (Burma) (+95)Namibia (+264)Nepal (+977)Netherlands (+31)New Caledonia (+687)New Zealand (+64)Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+672)Norway (+47)Pakistan (+92)Palau (+680)Panama (+507)Papua New Guinea (+675)Paraguay (+595)Peru (+51)Philippines (+63)Poland (+48)Portugal (+351)Puerto Rico (+1)Qatar (+974)Réunion (+262)Romania (+40)Russia (+7)Rwanda (+250)Saudi Arabia (+966)Singapore (+65)Slovakia (+421)Slovenia (+386)South Africa (+27)South Korea (+82)Spain (+34)St. Barthélemy (+590)St. Helena (+290)St. Martin (+590)St. Pierre & Miquelon (+508)Svalbard & Jan Mayen (+47)Swaziland (+268)Sweden (+46)Switzerland (+41)Taiwan (+886)Tanzania (+255)Thailand (+66)Togo (+228)Tristan da Cunha (+290)Turkey (+90)Turkmenistan (+993)Tuvalu (+688)U.S. Virgin Islands (+1)Ukraine (+380)United Arab Emirates (+971)United Kingdom (+44)United States (+1)Uruguay (+598)Uzbekistan (+998)Vatican City (+39)Venezuela (+58)Vietnam (+84)Wallis & Futuna (+681)Western Sahara (+212)Zambia (+260)Phone Type *MobileLandline/OtherSubmit* Required fieldThanks for contacting AdWords support. We'll make sure your message reaches the right team.