My account was compromised

Is your account already suspended? *
Please enter your name.
ex. 123-456-7890
Have you noticed any recent unauthorized charges on your bank statement? *
Do you see the word “Google” associated with the unauthorized charge item on your bank statement? *
Please enter a valid date.
Format: 150.41
Please enter the amount in the following format: 150.51
Please enter the name appearing on the card.
Please enter the last four digits of the card number
Please obscure all items not related to Google AdWords
Please select your billing currency from the drop-down menu.
Please enter a valid date.
Please specify campaigns, ad groups, and keywords that were changed.
Please describe what has changed in your account.
Visit to find your IP address, then enter the number here.
Please enter an IP address.
Did you recently sign in to your account from any different locations? *
Please specify whether you signed in from another location.
Have you received any emails that appeared to be from Google? *
Have you received any email from Google?
Did you click any links within that email or provide any sensitive information (such as credit card information or passwords)? *
Did you give out sensitive information?
Have you completed a malware scan on all computers used to access your account? (Learn how) *
Have you changed the passwords on all logins used to access this account? (Learn how) *
If you haven’t completed a malware scan and changed your login passwords, it is critical that you do so as soon as possible. Performing these steps is critical to the reactivation of your account. You can also enhance your account security by enabling 2 step verification. Should there be any unauthorized activities, we will need to delete all compromised campaigns and may need to pause other active campaigns in your AdWords account. Check the box below to authorize us to make necessary changes to your account. *
Should there be any unauthorized costs, we may be able to process reimbursements using one of the following methods.

Credit Adjustment: Your AdWords account will receive a credit, which can be used toward future advertising. With this option, your account will be reactivated within a week.

Refund: Any unauthorized costs that accrued in your AdWords account, but were not charged, will be written off. With this option, your account will be reactivated in 1-2 weeks.
Select your preferred reimbursement method
How would you like a Google expert to respond? *
Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.
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Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info