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Use call extensions

To show your phone number with your ads, create call extensions. When your call extensions show, people can tap or click a button to call your business directly, or they can tap or click your ad to go to your website. All in all, call extensions give you more chances to get and track valuable conversions.

Guided tour

Click the "Guide me" button below to go to your account and be guided through each step.


Guide me

Before you begin

This is an instructional article about call extensions. Before you get started, you may want to read About call extensions. If you’re adding many call extensions, you may choose to follow the instructions in Add and edit call extensions in bulk.

Keep in mind

If you create call extensions at different levels (account, campaign, or ad group), the most specific will be used. So when you add call extensions to an ad group, those extensions show instead of your campaign- or account-level call extensions. Likewise, campaign-level extensions override account-level extensions.

Location targeting

For the best mix of local targeting and broader reach, you may also want to use location extensions. When you use both location extensions and call extensions, ads that feature specific business locations may direct calls to the phone numbers that are associated with those locations rather than the phone numbers set with your call extensions. Learn more about location extensions.

Instructions

How to create call extensions 

  1. Sign in to your AdWords account.
  2. Select the account, campaign, or ad group for which you'd like to add call extensions.
  3. Go to the Ad extensions tab. If you can't see this tab, find out how to enable the tab.
  4. Choose Call extensions from the View menu.Call extensions drop down

Enter your phone number

  1. Click +Extension.
  2. Select your number from the list, or add a new one by clicking +New phone number. The following steps walk you through how to add this new number.
  3. Choose the country where your business phone number is based and enter your number in the box next to the country menu.
  4. If you're in an eligible country, you can choose to opt in to call reporting in your account. Simply check “Turn on call reporting.” Call reporting gives you a lot more data about call conversions. Learn more about Call reporting.

Choose optional settings and save

  1. To have this call extension preferred over your other call extensions on mobile devices check "Mobile" next to "Device preference."
  2. If you'd like to limit when the phone number will be eligible to appear in your ad (like during your opening hours), click Start/end dates, scheduling and choose your hours.
  3. Click Save.

You can repeat the steps above to add up to 20 call extensions to each account, campaign, or ad group.

How to view the performance of your call extensions

After you add phone numbers to your ad, you’ll want to see how they’re working for your business. Learn how to Analyze your call reporting data.

Related Links

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