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Unauthorised AdWords charges

If you think you received an unauthorised charge from AdWords, here's what to do:

  1. Confirm that the charge is actually from AdWords by comparing it with the examples below.
  2. Check with colleagues, friends and family to see if anyone created an AdWords account for you.
  3. If you don't have an AdWords account but received a charge from AdWords, contact us immediately with a scan or screenshot of the charge, and we'll be happy to help.

How AdWords charges appear on your statement

The way that AdWords charges appear on your credit card or bank statement can vary, depending on the credit card that you're using. Typically, here's what you can expect to see if you're using the following payment methods:

Visa or MasterCard

If you've been charged by AdWords and you're using Visa or MasterCard to pay, you might see any of the following charges on your statement:

  • GOOGLE ADWORDS. CC@GOOGLE.COM
  • GOOGLE*GOOG[10-digit AdWords Customer ID]
  • GOOGLE*SVCS[10-digit AdWords Customer ID]
  • GOOGLE*ADWS[10-digit AdWords Customer ID]

If you notice more than one customer ID on your statement, it might mean that you have more than one AdWords account associated with that payment method.

American Express

If you've been charged by AdWords and you're using American Express to pay, you might see any of the following on your statement:

  • GOOGLE LTD. CC@GOOGLE.COM ADWORDS ADVERTISING
  • GOOGLE INC. CC@GOOGLE.COM ADWORDS ADVERTISING
  • GOOGLE*SVCS[10-digit AdWords Customer ID]
  • GOOGLE*ADWS[10-digit AdWords Customer ID]

If you notice more than one customer ID on your statement, it might mean that you have more than one AdWords account associated with that payment method.

Bank account (direct debit)

If you've been charged by AdWords and you're using direct debit to pay, you might see any of the following on your statement:

  • Goog_[10-digit AdWords Customer ID]
  • Google_[10-digit AdWords Customer ID]
  • Google[10-digit AdWords Customer ID]
  • GOOGLE[10-digit AdWords Customer ID]
  • GOOOGLE_A[10-digit AdWords Customer ID]
  • GOOGLE_[10-digit AdWords Customer ID]
  • ADW[10-digit AdWords Customer ID]

Sometimes a banking delay causes the charge to be shown on your bank statement a few days after it appears on your transaction history page. For example, a charge might be shown on your transaction history page as occurring on April 7, but it appears on your bank statement as occurring on April 10. This kind of delay is normal.

Reporting unauthorised charges

If you don't have an AdWords account but see charges on your bank account or credit card statement for Google AdWords, please review the following steps.

  1. Make sure that the charges are actually for AdWords. You can see examples of what AdWords charges look like above.
  2. See if you can access the AdWords account. Check with family, colleagues or friends who might have created the account for you. If that's the case, take the account details from them to control the account. If you don't have the account information, please fill in the following form: I lost my login information.
  3. If you've confirmed that nobody you know created an AdWords account for you, please contact us immediately. Make sure that you include a screenshot or a scanned copy of your bank or credit card statement to help us investigate the charges. Here are some tips to bear in mind:
    • Include a date, amount, source and destination of the payment.
    • The file itself should be unchanged and uneditable.
    • The file should be in .jpg, .gif, .png, .pdf or .tiff format.

Next steps

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