Create a My Client Center (MCC) account

If you’re an agency or someone who manages multiple AdWords accounts, a My Client Center (MCC) manager account is a powerful tool that could save you time. A manager account is an AdWords account that lets you easily view and manage all of your AdWords accounts -- including other MCC manager accounts -- from a single location.

An MCC manager account isn't an "upgrade" of your AdWords account. Instead, it's an entirely new AdWords account you create. Think of a manager account as an umbrella AdWords account with several AdWords accounts (client accounts) linked to it. As always, owners of individual client accounts can sign in to their AdWords accounts and maintain access to their information.

Here we’ll explain:

Benefits of using an MCC manager account

An MCC manager account is an AdWords account that’s designed to help you easily monitor and manage other AdWords accounts. With a manager account you can:

  • Use a single sign in to access all managed AdWords accounts, including other manager accounts.
  • Search, navigate, and manage all of your accounts from a single, easy-to-read dashboard.
  • Efficiently monitor your accounts using alerts.
  • Easily compare performance across all accounts and run reports for multiple accounts at once.
  • Get budget updates for all of your managed accounts and easily track which account is being billed.
  • Quickly create and link AdWords accounts from within your manager account.

Who should use a manager account:

  • Large advertisers with more than one AdWords account
  • Third parties such as:
    • Agencies
    • Search engine marketers (SEMs)
    • Automated bid managers (ABMs)
    • And other online marketing professionals who manage multiple client accounts or large campaigns

Creating an MCC manager account

Here’s how to create an MCC manager account:

  1. Visit http://www.google.com/intl/en/adwords/myclientcenter/ and click Sign up now in the top corner.
  2. Enter the email address you want to use for this account. The email address must not already be used to sign in to other AdWords accounts. (Get tips for creating new email addresses).
  3. Give your manager account a name. This is the name that your clients will see in their managed account.
  4. Choose how you plan to use the account, either as an account to manage your own multiple AdWords accounts, or to manage other people’s accounts.
  5. Select your country and time zone. This time zone will be used for your account reporting and billing and can’t be changed. You might want to choose the time zone you work in.
  6. Select a permanent currency for your account. This selection will associate your manager account with an appropriate currency for any MCC-specific billing needs (e.g. Manager Defined Spend). You might want to choose the currency in which you do business. Your client accounts will be billed in their individual chosen currencies.
  7. Check the box to accept the rules of use and click Save and continue.
  8. Once your email is verified, your new manager account is active!

Linking your MCC manager account to an AdWords account

Once you create your manager account, you’ll need to link it to your client’s existing or new AdWords account, or to another manager account. Then, client managers can view information across multiple AdWords accounts and switch between AdWords accounts without using multiple unique logins or logging out.

An individual AdWords account can be linked to no more than 5 five manager accounts, and your managed account structure can be no greater than 5 levels deep. Also, a manager account can’t be directly managed by more than 1 other manager account.

Manager account hierarchy Linking an existing AdWords account

When you link an existing AdWords account to a manager account, the original account remains unchanged and the client’s account history remains intact. For example, invoicing and payment methods are not affected when an account is linked to a manager account. Clients continue to have access to their billing and login information. From the client's perspective, the account will look the same as ever, and is accessible with the same login information as before.

To link an existing AdWords account to your manager account:

  1. Retrieve your client's AdWords Customer ID number (which appears in the top corner of AdWords account pages).
  2. Sign in to your manager account at https://adwords.google.com.
  3. Click the Link existing accounts button.
  4. Once you’ve reviewed the terms for linking accounts, enter your new client's Customer ID number in the client accounts field.
  5. Click Continue, then Submit.
  6. When you click "Submit," your client will receive an account notification that invites them to link to your account. If your client is an administrator on the AdWords account, they can accept your invitation by clicking the gear icon, then selecting Account settings from the drop-down. Then they’ll select Account access from the side navigation and click Accept invitation. (If the invited account is an optional login account, which doesn’t have any administrative users, an administrative user on the manager account that created the optional login account can accept the invitation from within the invited account.)
  7. During this process, you'll see a pending notification for the (soon-to-be) managed account in your manager account. Upon the client's acceptance, you'll receive a confirmation notification and the account will be automatically linked to your manager account.
Linking a new AdWords account

To create an AdWords account and link it to your manager account:

  1. Sign in to your manager account at https://adwords.google.com.
  2. Click the +Create account button and choose whether you want to create a new AdWords account or AdWords Express account.
  3. Complete the form, and click Create account.
  4. Once your account is created, click Done.
  5. To go into your new managed AdWords account and create its first ad campaign, click the account’s name in the “Client” column. Then click Create your first campaign to begin. You’ll also need to enter your client’s billing information in order to activate your new managed account and begin running ads.
Linking your manager account to another manager account

You can manage other manager accounts in the same way that you manage individual AdWords accounts. First you’ll need to link the two manager accounts.

Here’s how to link another manager account to your manager account:

  1. Retrieve the Customer ID number of the manager account that you'd like to link to your account. You can find it in the top corner of any page in the AdWords account.
  2. Sign in to your manager account at https://adwords.google.com.
  3. Click Link existing account, which appears above your managed accounts table.
  4. Enter the manager account’s Customer ID in the client accounts field.
  5. Click Submit.

When you click Submit, an account notification will appear in the invited manager’s account inviting the owner to link to your manager account. During this process, you'll see a pending notification in your manager account. Upon acceptance by the invited account's owner, you'll receive a confirmation notification and the manager account will automatically be linked to your account.

Unlinking an account from your manager account

When your existing service relationship with a client has ended, you or your client will need to unlink the client account from your manager account. Once this happens, you will no longer be able to see the client account from your dashboard.

Important: Unlinking from a client account that’s on consolidated billing does not change the client account’s billing settings. After you unlink the account, all active and pending budgets will remain active and the account's ads will continue to serve and be billed to the original account.

If you no longer want your manager account to be billed for the client account you’re planning to unlink, make sure you end all budgets under that manager account before you unlink. If you unlink accounts before doing this, you won’t have access to the billing page and will need to call Google directly to request assistance from Google support staff.

To end budgets prior to unlinking:

  1. From the client account, click the gear icon and choose Billing.
  2. Click the Orders link. Then find the budget order you'd like to delete, end, or edit.
  3. Once you find the budget order, look under the Actions column. To delete a budget order that's pending activation or review, click Delete. To end an active budget order, click End order.
  4. When finished, click Submit.

If you will be linking the client account to a manager account you already have access to, then you don’t need to take any action since the same manager account will still be billed for the accounts under it.

To unlink an account from your manager account:

  1. Sign in to your manager account at https://adwords.google.com.
  2. Select the client account you'd like to unlink.
  3. Click the Arrange accounts drop-down menu and select Unlink accounts.

Inviting users to your account

From your manager account’s “Account access” menu, you can invite users to your manager account, manage your account invitations, and see who has access to your manager account and what level of access they have.

To get to the “Account access” menu:

  1. Click the gear icon in the top corner of your manager account and choose Account settings.
  2. Click Account access from the side navigation.You’ll see any “Pending invitations” and a list of “Users with account access.”

To revoke or resend a pending invitation from here, click the Actions drop-down menu in the “Pending invitations” section and choose either option.

To remove a current user’s access or change their notification settings from here, click the Actions drop-down menu in the “Users with account access” section and choose either option.

Invite a new user to access your manager account

Here’s how to invite someone to access your manager account and choose their access level:

  1. From the “Account access” page, click the +Users button.
  2. Enter the new user’s email address, name (optional), and choose an access level.
  3. Click Send invitation. Your invitee will need to accept your invitation and create their own AdWords sign in. We’ll notify you when your invitee responds.
  4. If they accept, you must confirm and grant the invitee access to your account. To do this, click the gear icon in the top corner of your account, then click Account settings.
  5. Click Account access from the side navigation and confirm their access to your account by clicking Grant access.

Managing access levels

Similar to individual AdWords accounts, users of manager accounts can be assigned 4 levels of access: “Administrative, “Standard,” “Read only,” and “Email only.”

How much someone can see and do within a manager account and the accounts linked to it depends upon the level of access they’re granted for that manager account, as well as who originally invited that user to the account.

Manager accounts

  • Anyone with access to linked manager accounts that are above your manager account in the account structure can make changes to your manager account.
  • Users with access to manager accounts that you manage (below your account in the account structure), won’t be able to make changes to your account.
  • The access level assigned to a user of a manager account grants the user the same level of access to all AdWords accounts the manager account is linked to.
  • Managers can terminate relationships with managed accounts at any time by unlinking the account from their manager account.

Individual AdWords accounts

  • Users can still access their own individual AdWords accounts at any time and can terminate the relationship with the manager account at any time by unlinking their account from the manager account.
  • Although multiple AdWords accounts can be linked to a manager account, users of these AdWords accounts only have direct access to their own accounts.
  • An individual AdWords account can still manage the access levels of users it originally invited to the account. Therefore, if a user was invited by a user associated with an AdWords account, only a user on that AdWords account with the appropriate access level can remove the user (although a manager account can change the user’s access level).
  • A manager account can only remove users that were originally invited by the manager account.
  • Managers may monitor ad performance, update campaigns, and otherwise manage account tasks for their managed accounts, but do not have access to change proprietary information, such as a managed account’s sign in information.

Learn more about sharing and managing levels of account access for individual AdWords accounts.

Here's an overview of the different access levels for manager account users and what they can do:

Access level for manager account user What the manager account user can do in the manager account What the manager account user can do in linked managed accounts
Administrative access
  • Link existing accounts and create new linked accounts
  • Unlink other manager accounts and individual AdWords accounts
  • Invite users to the manager
  • Cancel invitations to the manager account sent by other users
  • Remove a user from the manager account only if the user was originally invited by the administrative user
  • Change access level for manager account users
  • Invite users to linked accounts
  • Give “Standard” or “Read only” access to linked accounts
  • Remove a user from a linked account only if it’s a user they originally invited
  • View, edit, and manage any part of linked accounts and campaigns
  • For users originally invited by the individual AdWords account, a manager account user can change that user’s access to a higher level. To change this type of user from “administrative” access to a lower level, the manager account user can only assign the user a special “managed” lower level access (“Managed - Standard” or “Managed - Read only”). This allows the user to still be able to unlink from the manager account.
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list
Standard access
  • Browse the manager account
  • View, edit, and manage any part of linked accounts and campaigns
  • Sign in and run reports for linked accounts
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list
Managed-Standard access
This access level is assigned when a manager account user lowers another user’s access level from “Administrative” to “Standard,” and that user was originally invited to the account by someone else.
  • Browse the manager account
  • Link existing accounts and create new linked accounts
  • Unlink from accounts managed by this manager account
  • View, edit, and manage any part of linked accounts and campaigns
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list
Read only access
  • Browse the manager account
  • Sign in and run reports for linked accounts
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list
Managed-Read only access
This access level is assigned when a manager account user lowers another user’s access level from “Administrative” or “Standard” to “Read only,” and that user was originally invited to the account by someone else.
  • Browse the manager account
  • Link existing accounts and create new linked accounts
  • Unlink from accounts managed by this manager account
  • Sign in and run reports for linked accounts
  • Browse linked accounts
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list
Email only access
  • Receive notification emails for manager account
  • Receive notification emails for linked accounts
  • Receive emailed reports, if added to email list

Access levels for individual AdWords accounts

Users of managed AdWords accounts can also be assigned “Managed - Standard” and “Managed - Read only” access levels (in addition to the usual AdWords account access levels). This occurs when a manager account user lowers the access level of an AdWords account user who was originally invited to the account by someone else, or when a manager account user adds a user to an optional login AdWords account.

In addition to the normal “Standard” and “Read-only” functions, users with these access levels can also unlink from their manager accounts. Learn more about access levels for users on individual AdWords accounts.

Tip

There’s always the chance that multiple managers could make conflicting changes to the same account. To avoid this, you’ll want to have clear communication amongst all users about roles and responsibilities for account management and changes to the account. Also, try using a tool like AdWords Editor when making account changes.

Managing your account structure

You can give someone access to only some of the accounts linked to your manager account by taking advantage of a manager account’s ability to link to another manager account.

Example

Amy manages 5 accounts that include 2 accounts for direct sales and 3 accounts for channel sales. She wants her partner, Bill, to manage the channel sales accounts. To accomplish this:

  1. Bill creates his own manager account.
  2. Amy links Bill’s new manager account to her own manager account. Bill now has a sub-manager account that's managed by Amy's account.
  3. Amy changes the manager for the 3 channel sales accounts to Bill’s manager account.

Now Bill has access to the 3 accounts he needs, while Amy can still view each of those accounts from her top-level manager account.

Unlinking an account from its manager

An individual AdWords account can unlink from a manager account without losing the own account's campaign history or access to any AdWords features. Here’s how:

  1. Sign in to the managed AdWords account at https://adwords.google.com.
  2. Click the gear icon in the top corner.
  3. Select the Account settings.
  4. Click Account access from the side navigation.
  5. Scroll down to the "Client Managers" section. In the row of the manager account you want to unlink from, click the Actions drop-down menu and choose Terminate access.
  6. Click OK.

Once unlinked, the AdWords account can ask their new manager to link their account to the new manager account.

Unlinking and consolidated billing

Important: If you move a client account that’s on consolidated billing from one manager account to another, it does not change the client account’s billing settings. After you move the account, the new manager account won’t have access to the budget order. All active and pending budgets will remain active and the account's ads will continue to serve and be billed to the original account.

If you no longer want your manager account to be billed for the client account you’re planning to move, make sure you end all budgets under that manager account before you move it. If you move accounts before doing this, you won’t have access to the billing page and will need to call Google directly to request assistance from Google support staff.

To end budgets prior to moving the account:

  1. From the client account, click the gear icon and choose Billing.
  2. Click the Orders link. Then find the budget order you'd like to delete, end, or edit.
  3. Once you find the budget order, look under the Actions column. To delete a budget order that's pending activation or review, click Delete. To end an active budget order, click End order.
  4. When finished, click Submit.

If you will be moving the client account to a manager account you already have access to, then you don’t need to take any action since the same manager account will still be billed for the accounts under it.

Creating an optional login AdWords account

You can create a new AdWords or AdWords Express account right from your manager account without an additional email address or password. This AdWords account will have no users on it, and there will be no way for a user to directly access the account unless you invite them directly.

Creating this account doesn’t give the users of your manager account more control over the day-to-day management of the optional-login AdWords account. However, it will mean that the manager account has the ability to invite “Administrative access” users to the account, accept user invitations, terminate another manager, accept an invite for another manager, and reject another manager.

Critical account alerts for optional log-in AdWords accounts are sent to the email address associated with the manager account. However, the manager account won’t receive other notifications for the client account by default. To receive these email notifications, go to “Account settings” from the gear menu, click "Notification settings" from the side navigation, and change settings as needed.

How to create an optional login account within your manager account:
  1. From the “Performance” tab of your manager account, click + Create Account.
  2. Select the type of account you want to create: AdWords or AdWords Express.
  3. Give the new account a name (this is the name you and your clients will see).
  4. Select a time zone country and time zone from the drop-down menus. These settings can’t be changed later, so choose carefully.
  5. Select a permanent currency for this account. Review the available payment options for local currencies before you decide. Not all currencies are available in all areas.
  6. Click one or both of the checkboxes if you want this manager account to receive “personalized ideas and special offers” or “AdWords newsletters with best practices and offers” related to the new AdWords account.
  7. Click Invite a user to this account (optional) if you want to allow another user access to this AdWords account. Otherwise, you can choose to create the account with no user. To invite another user, enter their email address and select the level of access you want to grant them, “Administrative access,” “Managed read only access,” or “Managed standard access.” Learn more about access levels in manager accounts.

Keep in mind

  • You can't unlink an optional log-in account from your manager account without first inviting a user to the account with “Administrative Access.” Learn how to invite a user to the account.
  • You can’t create an optional-login account using AdWords Editor. You must create the account using the AdWords interface.
  • If you use the AdWords API, you can make changes to an optional-login account as long as the account is associated with your manager account with API access.

Tip

Do you need additional email addresses to sign in to your managed accounts? Only one AdWords account can be associated with a Google Account login, so you must use distinct, functioning login emails for each of the client accounts and manager accounts linked to your manager account.

Payment decline emails are sent to both the login and contact email addresses associated with an account. Therefore, you shouldn't use your clients' email addresses as login emails if you don't want your clients to receive these notifications.

To obtain more login emails for your managed accounts, we recommend taking advantage of a free email service, such as Google's Gmail, or a free email service available from another provider.

You may also want to see if your current email provider supports the functionality in which adding '+__' before '@domain.com' creates a unique address without changing the destination of the message.

For example, if your email address is 'john@mybusiness.com,' you may be able to use 'john+1@mybusiness.com,' 'john+2@mybusiness.com,' etc. as distinct login emails for your managed accounts. Emails sent to 'john+1@mybusiness.com,' etc. would go to your 'john@mybusiness.com' inbox.

Alternatively, some email providers offer more than one email address per customer. Emails to the different addresses can then be redirected to the same inbox.

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