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Requesting refunds

You can request a refund by cancelling your AdWords account while there's credit in the account. We'll automatically initiate a refund to your bank account or the credit card associated with your AdWords account.

Processing time: Two weeks for Google to process and additional time for your credit card company to process.

If you paid by funds transfer, then we'll ask for your bank account details to process the refund. Instructions on how to send us your account information can be found below.

You can request a refund by cancelling your AdWords account while there's credit in the account. If you made payments by credit card, we'll automatically initiate a refund to the credit card associated with your AdWords account. If you had the option to pay by bank transfer, bank deposit or cash in Oxxo and 7Eleven stores, we'll need your bank account details to process the refund. Instructions on how to send us your account information can be found below.

Processing time: For credit cards, refunds take two weeks for Google to process, and additional time for your credit card company to process. For bank transfer, bank deposit or cash in Oxxo and 7Eleven stores, refunds take approximately four weeks.

You can request a refund by cancelling your AdWords account while there's credit in the account. If you made payments by credit card, we'll automatically initiate a refund to the credit card associated with your AdWords account. If you paid by bank transfer through Banelco or PagoMisCuentas.com, we'll need your bank account details to process the refund. Instructions on how to send us your account information can be found below.

Processing time: For credit cards, refunds take two weeks for Google to process, and additional time for your credit card company to process. For Banelco and PagoMisCuentas.com, refunds take approximately four weeks.

Reasons that a refund might not be available

We don't offer refunds in these cases:

  • You have money left over in your account from a promotional code.
  • Your account is still active.
  • You have an outstanding balance that you still need to pay.

Timelines and delayed refunds

Refunds typically take up to 2 weeks for us to process, but can take up to 10 weeks if you paid by bank account outside Israel, the U.K., or the U.S. In Israel, the U.K. and the U.S. it can still take an additional 10 business days for your bank or credit card company to credit the refund to your account, depending on their own processes.

If you've waited longer than 12 weeks, then please contact us.

Checking for credit or outstanding balance

To see if you have credit in your account or an outstanding balance that needs to be paid, follow these steps:

  1. Click on the gear icon
  2. Select Billing
  3. If you have credit, it will be appear in parentheses with the label "Credit remaining". If you have an outstanding balance, it will appear without parentheses and will be labelled "Current balance."
Cancelling your account

During this process, you'll see any potential refund that is available to you. You'll also have a chance to provide your bank details if you use bank transfer.

You can cancel your account and start your refund process by following these steps:

  1. Sign in to your AdWords account at https://adwords.google.co.uk.
  2. Click on the gear icon at the top of the page and choose Account settings, then select Preferences.
  3. At the bottom of the page, see the Account cancellation section.
  4. Click on Cancel this account.
  5. On the following page, you can tell us why you're cancelling, if you'd like. Then, when you're ready, click on the Cancel my account button.

If you change your mind, then you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Sending us your bank account information

If you didn't provide your bank account details when you cancelled your account, then we'll need the following from you (contact your bank for any information that you don't have):

  • Google AdWords Customer ID
  • Name on the bank account
  • Bank account number
  • Sort code
  • Bank code
  • Bank address
  • Bank swift code
  • Your signature

Next, fax this information to one of our payment processors in the US or Ireland:

  • US headquarters at +1 650 653 2520
  • Non-US headquarters in Dublin, Ireland, at +353 1 633 5884
  • When dialling the Dublin number, here are a few tips to make your fax successful:

    • If you're located within Ireland, dial 01-633-5884.
    • If you're located outside Ireland:
      • The "+" in the fax number prefix represents the digits required to make an international call from your country. Many countries, including the UK, use "00". Check with your phone service provider if you don't know the international dialling code for your country. The "353" in the prefix is required to route your call to Ireland.
      • To reach the fax number, dial the appropriate digits for "+" in your country. Then dial 353 1 633 5884. (Don't dial "0" before the "1".)

These fax numbers are only for receiving bank information, and our payment processors will not respond to any questions sent with your information.

Sending us your bank account information

If you made payments by credit card, you don't need to send us any additional information. Google will automatically process your refund in approximately two weeks, but it may take longer to receive it depending on your credit card company.

If you made payments through bank transfer, please contact us to start the refund process.

Bear in mind that in order to receive a refund, the AdWords account must be currently cancelled and there must be a positive credit balance (credits from promo offers, invalid clicks and overdelivery are not refundable).

Sending us your bank account information

If you didn't provide your bank account details when you cancelled your account, enter your account information in the refund request form. Bear in mind that the refund form is only valid for accounts that used bank transfer for payments. In order to receive a refund, you must be the account administrator, the AdWords account must be currently cancelled and there must be a positive credit balance (credits from promo offers, invalid clicks and overdelivery are not refundable).

It's important to be logged into your AdWords account when using the refund request form. The refund form will require different information based on the country associated with your account. Most accounts will require the bank name, address, bank code, BIC code/SWIFT code, account number and similar information. Contact your bank for any information you don't have.

Follow these steps:

  1. Sign in to your AdWords account.
  2. Click on the gear icon and choose Billing. Go to Billing
  3. A red banner at the top of the page will indicate that you have cancelled your AdWords account. Click on the link to Complete a refund.
  4. You will be taken to the refund request form. Fill it in and click on Submit.

Google will process the request within two weeks, but the refund may take additional time depending on your bank.

Tip

You can cancel your refund request if we haven't sent you a confirmation email about your refund. Just reactivate your account.

Related article

See how to reactivate your account.

You can request a refund by cancelling your AdWords account while there is existing credit in the account. We'll automatically initiate a refund to your bank account or the credit card associated with your AdWords account.

Processing time: Two weeks for Google to process and additional time for your credit card company to process.

Reasons that a refund might not be available

We don't offer refunds in these cases:

  • You have money left over in your account from a promotional code.
  • Your account is still active.
  • You have an outstanding balance that you still need to pay.

Timelines and delayed refunds

Refunds typically take up to two weeks for us to process, and it can take an additional 10 business days for your bank or credit card company to credit the refund to your account, depending on their own processes.

If you've waited longer than 4 weeks, then please contact us.

Checking for credit or outstanding balance

To see if you have credit in your account or an outstanding balance that needs to be paid, follow these steps:

  1. Click on the gear icon
  2. Select Billing
  3. If you have credit, it will be appear in parentheses with the label "Credit remaining". If you have an outstanding balance, it will appear without parentheses and will be labelled "Current balance."
Cancelling your account

During this process, you'll see any potential refund that is available to you. You'll also have a chance to provide your bank details if you use bank transfer.

You can cancel your account and start your refund process by following these steps:

  1. Sign in to your AdWords account.
  2. Click on the gear icon at the top of the page and choose Account settings, then select Preferences.
  3. At the bottom of the page, see the Account cancellation section.
  4. Click on Cancel this account.
  5. On the following page, you can tell us why you're cancelling, if you'd like. Then, when you're ready, click on the Cancel my account button.

If you change your mind, then you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Tip

You can cancel your refund request if we haven't sent you a confirmation email about your refund. Just reactivate your account.

Related article

See how to reactivate your account.

You can request a refund by cancelling your AdWords account while there is existing credit in the account. We'll automatically initiate a refund to your bank account or the credit card associated with your AdWords account.

Processing time: Two weeks for Google to process, and additional time for your bank to process.

  • If you paid by bank card, WebMoney (via Assist), Qiwi or Yandex.Money directly from your AdWords account, the refund will automatically be applied to your card or your WebMoney, Qiwi, or Yandex.Money wallet.
  • If you paid by funds transfer or Yandex.Money via Assist, we'll need your bank account details to process the refund. For technical reasons, we can't refund money back to a Yandex.Money wallet (via Assist). Follow the instructions below to send us details of the bank account that you want the refund sent to.

Reasons that a refund might not be available

We don't offer refunds in these cases:

  • You have money left over in your account from a promotional code.
  • Your account is still active.
  • You have an outstanding balance that you still need to pay.

Timelines and delayed refunds

Refunds typically take up to two weeks for us to process, and it can take 10 business days for your bank to credit the refund to your account, depending on their own processes.

If you've waited longer than 6 weeks, then please contact us.

Checking for credit or outstanding balance

To see if you have credit in your account or an outstanding balance that needs to be paid, follow these steps:

  1. Click on the gear icon
  2. Select Billing
  3. If you have credit, it will be appear in parentheses with the label "Credit remaining". If you have an outstanding balance, it will appear without parentheses and will be labelled "Current balance."
Cancelling your account

During this process, you'll see any potential refund that is available to you. You'll also have a chance to provide your bank details if you use bank transfer.

You can cancel your account and start your refund process by following these steps:

  1. Sign in to your AdWords account at https://adwords.google.co.uk.
  2. Click on the gear icon at the top of the page and choose Account settings, then select Preferences.
  3. At the bottom of the page, see the Account cancellation section.
  4. Click on Cancel this account.
  5. On the following page, you can tell us why you're cancelling, if you'd like. Then, when you're ready, click on the Cancel my account button.

If you change your mind, then you can reactivate your account by signing in and following the prompts. Then update your payment information and make a payment to start running your ads again.

Sending us your bank account information

Step 1 - To enter your bank account information:

  1. Sign in to your AdWords account.
  2. Click on the gear icon and choose Billing. Go to Billing
  3. A red banner at the top of the page will indicate that you have cancelled your AdWords account. Click on the link to Complete your refund.
  4. On the following page, enter your bank details (contact your bank for any information you don't have):
    • Bank account holder name (If the account belongs to a private person, enter the full name with surname; if it's a corporate account, enter the full name of the organisation.)
    • Bank code (BIC)
    • Bank account number
    • Beneficiary tax ID (INN)
  5. Click on Save

Step 2 - After entering your information in your AdWords account, fill in the refund request form and fax it to us. The form can be found on the bank information page from Step 1. Here's how to find and complete it:

  1. Sign in to your AdWords account.
  2. Click on the gear icon at the top of the page and select Billing. Go to Billing
  3. In the red banner at the top of the page, click on the link to Complete your refund.
  4. The link will take you to a refund request form. Print the form, fill it in and sign it.
  5. Fax the form to us at the number provided on the form.

These fax numbers are only for receiving bank information, and our payment processors will not respond to any questions sent with your information.

Tip

You can cancel your refund request if we haven't sent you a confirmation email about your refund. Just reactivate your account.

Related article

See how to reactivate your account.

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