Troubleshoot and resolve common issues
Wire transfer resources
|A wire transfer is a method of electronic funds transfer. It allows you to receive funds directly into your bank account. Google sends your earnings in U.S. dollars or Euros, depending on your account currency, via international wire transfer to the bank of your choice and you get the money in the bank account you specify. This is a fast, simple, and secure method for receiving your payments.|
Wire transfer troubleshooter
|This troubleshooter is designed to walk you through steps to resolve any issues you may be encountering when receiving payments by wire transfer. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following these instructions will ensure the best results.|
Why did my wire transfer payment fail?
|There are a number of reasons why your wire transfer payment might fail. We have provided a detailed list below:
If you see an error after you submit your bank account information, we encourage you to re-enter your bank information to make sure there wasn't a typo. You may also wish to contact your bank to confirm the exact details that you need to submit and try again.
Check out our Wire transfer FAQs for additional information on failure reasons, finding your payment, exchange rates, etc.
What happens when you contact us:
- We review your payment history and confirm whether your payment was issued successfully.
- If your payment was cancelled, we contact your bank to find out why, then let you know how to fix the issue and receive your payment.
- If it wasn't cancelled, we put you in touch with our finance team who help you track your payment with a SWIFT copy/UTR. Your bank can use the SWIFT copy/UTR to find your payment as it contains information such as the time and date when the bank received your payment.
To contact us, follow the steps in this troubleshooter.