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Ads troubleshooting

How to capture a screenshot

Sometimes a member of our support team might ask for a screenshot to help you resolve an issue you're having with your ads. To capture a screenshot, please follow the steps below. Once you've taken your screenshot, attach it to your email to our support team.

Chrome OS

To take a screenshot on a Chromebook:

  1. View the site you're experiencing difficulty with.
  2. Press Ctrl + switch window. (For non-Chrome OS keyboards, press Ctrl + F5.)

    Your screenshot is saved as a PNG file in your "Downloads" folder.

For more information, see Chromebook keyboard shortcuts

Microsoft Windows or Mac OS

Please refer to the support pages provided by the developer of your operating system:

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